Title: IT Support Engineer
Company Name: SKR Group
Vacancy: 2
Age: 22 to 35 years
Job Location: Dhaka (Uttara)
Salary: Negotiable
Experience:
Certifications: MTCNA, CCNA, Cyber Security will get privilege
Manage and maintain the overall IT infrastructure of the corporate office, Shop, farm premises.
Provide day-to-day technical support for desktop computers, laptops, printers, scanners, UPS, networking devices, and other IT equipment.
Install, configure and maintain Windows, Mac operating systems, business applications, drivers and required software.
Manage and maintain LAN, WAN, Wi-Fi, routers, switches, and internet connectivity.
Monitor network performance and troubleshoot connectivity, IP, DNS, DHCP, and other network-related issues.
Maintain user accounts, access permissions, passwords, and system privileges according to company policy.
Manage and maintain CCTV surveillance systems, NVR/DVR, IP cameras, and monitoring systems.
responsible for the installation, maintenance, and troubleshooting of NVR systems, CCTV cameras, and associated monitors.
Maintain biometric attendance, access control, and employee attendance systems.
Manage and maintain shared folders, file storage, printers, and other network resources.
Perform regular data backup,
Implement basic IT security practices including password policies, access control, software updates, and security monitoring.
Troubleshoot hardware problems involving PCs, RAM, SSD/HDD, power supply, monitors, printers, and other peripherals.
Maintain proper records of IT assets, computers, networking equipment, and other IT resources.
Coordinate with internet service providers, software vendors, CCTV vendors, and other IT service providers .
POS (Point of Sale) Hardware & Software Operations
Barcode Label Printer Management
Barcode Scanner Setup & Maintenance
Strong understanding of Android devices settings and wifi connectivity issue solving will be considered as an advantage.
With a large fleet of smart TVs, tablets, and phones, you will be the go-to person for troubleshooting and resolving any device-related issues.
Strong verbal and written communication skills, with the ability to collaborate effectively within a team environment.
Additional Skills (Optional but Preferred): Familiarity with PABX and PA systems.
Understanding of Windows Server features and roles, including hands-on experience with Active Directory infrastructure, including file and print sharing.
Support HR team in handling job circulars and recruitment-related tasks
Provide general administrative and coordination assistance as required