International Call Centre Executive
Job Description
Title: International Call Centre Executive
Company Name: Ignite Tech Solutions
Vacancy: 40
Job Location: Dhaka (Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ HSC, A Level, Bachelor degree in any discipline
∎ Skills Required: Computer skill, Customer Support through Phone, Sales Marketing, Telemarketing
Job Context:
∎ You will be under 6 months of probation period contract.
∎ The increment will be given based on performance.
∎ You can be our full-time member if you are a good performer.
Job Responsibilities:
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Follow communication "scripts" when handling different topics
∎ Identify customers' needs, clarify information, research every issue and provide solutions.
∎ Seize opportunities to upsell products when they arise
∎ Build sustainable relationships and engage customers by taking the extra mile
∎ Keep records of all conversations in our call center database in a comprehensible way
∎ Frequently attend educational seminars to improve knowledge and performance level
∎ Meet personal/team qualitative and quantitative targets
∎ Previous experience in a customer support role
∎ Strong phone and verbal communication skills along with active listening
∎ Familiarity with CRM systems and practices
∎ Customer focus and adaptability to different personality types
∎ Ability to multi-task, set priorities and manage time effectively
Additional Requirements:
∎ Age 18 to 40 years
∎ Only males are allowed to apply
∎ You must know how to negotiate with customers.
∎ You must follow the instructions given by the trainer.
∎ Should meet weekly sales target and be punctual at work.
∎ You should be a good listener in order to be successful at work.
∎ Don't apply, if you have BAD ENGLISH. This Job is all about communication skills patience & dedication.
∎ Educational background doesn't really matter as long as you speak GOOD ENGLISH.
Salary:
∎ Tk. 15000 - 30000 (Monthly)
∎ Highly Skilled candidates can earn upto 10,000/- on top of salary.
Attendance Bonus 2000/- BDT
Transport Bonus 1500/- BDT
Dinner will be fully covered by office (after 3 months).
You will be rewarded with daily floor cash.
Compensation & Other Benefits:
∎ Weekly 2 holidays, Performance bonus, Tour allowance, Credit card, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
∎ Salary will be provided 5th of every month.
∎ Highly attractive Sales Bonus.
∎ Exclusive training will be provided for free.
∎ Experienced Executives have an opportunity to become a Team Leader & Sales Manager.
∎ Find an innovative career and assemble yourself as an asset for the country to build our economy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 27 Aug 2023
Company Information:
∎ 30 Jul 2023
∎ Ignite Tech Solutions
∎ Address : House/Flat # 06, Block # KA, Section # 06, Mirpur Main Road, Mirpur, Dhaka-1216.
∎ Web : www.ignitebpo.biz
∎ Business : Ignite Tech Solutions is one of the biggest names in the South Asian BPO industry located in Dhaka, Bangladesh. We are a leading Call Center and Business Process Outsourcing (BPO) service provider, empowering clients across the world to accomplish their company objectives by establishing a strong communication system. Our wide-ranging IT offerings help them to transform their business and boost their operational efficiencies.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 27th Aug 2023
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