Education
Currently pursuing or recently completed a Bachelor’s degree in Business, Marketing, Communications, or a related field.
Skills Required
Additional Requirements
Communication Skills: Excellent written and verbal communication skills in English & Bangla.
Tech Savvy: Familiarity with social media platforms (Facebook, Instagram, TikTok, WhatsApp Business) and basic spreadsheet tools (MS Excel / Google Sheets).
Attention to Detail: High accuracy in checking customer data, SKU codes, and order entries.
Problem-Solving & Patience: Ability to handle customer queries calmly and manage repetitive operational tasks efficiently under deadline pressure.
Responsibilities & Context
Job Responsibilities:
Social Media Moderation & Customer Engagement
Comment & Inbox Management: Monitor, review, and respond to incoming comments, direct messages (DMs), and inquiries across Facebook, Instagram, WhatsApp, and other social channels in a timely and tone-aligned manner.
Lead Handling: Identify purchase intent in comments or messages, answer product/pricing questions, and guide potential customers toward completing an order.
Community Standards: Enforce community guidelines by flagging spam, removing policy-violating content, and maintaining a positive brand environment.
Escalation & Support: Identify negative feedback, order complaints, or sensitive customer issues and escalate them to the appropriate team promptly.
Order Validation & Processing
Order Verification: Review incoming e-commerce and social media orders to confirm accuracy of customer contact information, delivery addresses, and item specifications.
Customer Confirmation: Conduct quick outbound validation calls or WhatsApp verifications to confirm order details and delivery availability before dispatch.
Fraud & Error Detection: Spot duplicate entries, incomplete details, suspicious address inputs, or pricing discrepancies to minimize order cancellation and return rates.
What You Will Learn & Gain:
Direct, practical experience with e-commerce Order Management Systems (OMS) and operational fulfillment workflows.
Real-world skills in social media community management, crisis escalation, and digital customer engagement.
Performance metrics tracking (Response Time, Order Conversion Rate, Order Return Rate).
Internship certificate and potential opportunity for full-time employment based on performance.
Job Other Benifits
Internship Allowance: Tk. 5,000 (Monthly)