Incident Handler
Job Description
Title: Incident Handler
Company Name: Digicon Technologies Ltd.
Vacancy: 30
Job Location: Dhaka (Khilkhet)
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Graduation in Computer Science Engineering or related field.
Job Responsibilities:
∎ Call handling
∎ Handle incoming calls from victims.
∎ Provide initial support on skill basis.
∎ Identifying or verifying victim's information.
∎ Identify customer needs, clarify information, Initial data entry, sorting of upcoming information and prioritizing services according to appropriate recipient.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Analyze and assays the information on standard classifications and escalate to the appropriate recipient.
∎ Receive the update of escalated cases from the appropriate recipient and give feedback to the victim.
∎ Provide precise information to the victims about their queries.
∎ Social Media -
∎ Receive victim's complain from Facebook (Social media), email & web chat.
∎ Identifying or verifying victim's information via call or Facebook (Social media), email & web chat.
∎ Analyze the information of victims and escalate to the appropriate recipient.
∎ Receive the update of escalated cases from the appropriate recipient and give feedback to the victims.
Additional Requirements:
∎ Age 21 to 32 years
∎ Both males and females are allowed to apply
∎ Candidate should have strong knowledge about Facebook (Social media), email & web chat.
∎ Equivalent work experience is preferable.
∎ Preferred knowledge on networking technologies.
∎ Preferred possess strong written and verbal communication skills; Good command of written and spoken English.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.
Salary: Negotiable
Application Deadline: 3 Jul 2020
Company Information:
∎ 18 Jun 2020
∎ Digicon Technologies Ltd.
∎ Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
∎ Web : http://www.digicontechnologies.com/
Category: Commercial/Supply Chain
Source: bdjobs.com
Deadline Expired on 3rd Jul 2020
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