Job Description
Title: Head of Monitoring (Customer Service)
Company Name: Walton Hi-Tech Industries PLC.
Vacancy: 01
Age: 30 to 40 years
Location: Dhaka (Mirpur)
Salary: Negotiable
Experience:
∎ 5 to 10 years
∎ The applicants should have experience in the following business area(s):Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Group of Companies
Published: 19 May 2024
Education:
∎ Bachelor in Engineering (BEngg)
∎ Master of Science (MSc)
∎ Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Age 30 to 40 years
∎ Must be proficient in MS Office suite.
∎ Strong technical knowledge.
∎ Strong leadership quality.
∎ Excellent communication and interpersonal skills.
∎ Ability to plan strategically in critical situation.
∎ Positive attitude and result oriented.
∎ Strong networking and management abilities.
∎ Must be proficient in MS Office suite.
∎ Strong technical knowledge.
∎ Strong leadership quality.
∎ Excellent communication and interpersonal skills.
∎ Ability to plan strategically in critical situation.
∎ Positive attitude and result oriented.
∎ Strong networking and management abilities.
Responsibilities & Context:
∎ Oversee future planning, budget analysis, and implementation; ensure efficient manpower utilization and supervise progress.
∎ Monitor daily operations, evaluate field activities, and establish performance metrics.
∎ Manage service point relocation, renovation, expansion, and new establishment projects.
∎ Maintain effective communication with local stakeholders and channel partners.
∎ Approve and recommend actions for service point operations.
∎ Implement best practices and ensure continuous improvement through planning and data analysis.
∎ Introduce policies, provide instructions, and make timely decisions to ensure smooth operations.
∎ Maintain a proper chain of command and discipline to optimize team performance.
∎ Lead, inspire, and coordinate the team to foster motivation and responsibility.
∎ Organize regular team meetings, training, and professional development activities.
∎ Handle HR tasks, including employee evaluations, assessments, recommendations, disciplinary actions, and recruitment planning.
∎ Align team operations with organizational mission and vision; report to CSO and senior management.
∎ Oversee future planning, budget analysis, and implementation; ensure efficient manpower utilization and supervise progress.
∎ Monitor daily operations, evaluate field activities, and establish performance metrics.
∎ Manage service point relocation, renovation, expansion, and new establishment projects.
∎ Maintain effective communication with local stakeholders and channel partners.
∎ Approve and recommend actions for service point operations.
∎ Implement best practices and ensure continuous improvement through planning and data analysis.
∎ Introduce policies, provide instructions, and make timely decisions to ensure smooth operations.
∎ Maintain a proper chain of command and discipline to optimize team performance.
∎ Lead, inspire, and coordinate the team to foster motivation and responsibility.
∎ Organize regular team meetings, training, and professional development activities.
∎ Handle HR tasks, including employee evaluations, assessments, recommendations, disciplinary actions, and recruitment planning.
∎ Align team operations with organizational mission and vision; report to CSO and senior management.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Mirpur)
Company Information:
∎ Walton Hi-Tech Industries PLC.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 May 2024
Category: Customer Support/Call Centre
