Head of Customer Experience

Job Description

Title: Head of Customer Experience

Company Name: Edison Real Estate Limited

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Master of Business Administration (MBA).

Experience Requirements:
∎ 8 to 12 year(s)
∎ The applicants should have experience in the following area(s): Credit Realization, Customer Relationship Management (CRM), facility management
∎ The applicants should have experience in the following business area(s): Developer, Real Estate

Job Responsibilities:
∎ Identify key results areas with respective challenges, allocate responsibilities and generate new ideas to take the performance to the next level. Reviewing actual tasks and results with planned tasks.
∎ Ensure customer satisfaction by providing service accuracy to maintain long-term relations.
∎ Ensure on-time material selection decisions to the construction department for timely project completion.
∎ Ensure the execution of registration to the customers as per their requirements.
∎ Ensure apartment handover to the clients within the timeline as per the approved handover schedule.

Additional Requirements:
∎ Age 32 to 42 years

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 26 Sep 2023

Company Information:
∎ 27 Aug 2023
∎ Edison Real Estate Limited
∎ Address : Rangs Babylonia, Level - 9, 246 Bir Uttam Mir Shawkat Road, Tejgaon I/A, Dhaka-1208.

Category: Customer Support/Call Centre

: