Job Description
Title: Head of CRM
Company Name: Ikigai HR Services Limited
Vacancy: --
Location: Dhaka
Salary: Tk. 80000 - 120000 (Monthly)
Experience:
∎ 8 to 14 years
∎ The applicants should have experience in the following business area(s):Banks, Manufacturing (FMCG), Retail Store, Multinational Companies, Financial Technology (Fintech) Startup, Online Retail Startup
Published: 22 Aug 2024
Education:
∎ Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ • Knowledge of customer acquisition and retention strategies
∎ • Exceptional verbal and written communication skills
∎ • Social and emotional awareness to tailor interactions for individual customers
∎ • Extensive product knowledge
∎ • Ability to collaborate well with other customer care team members
∎ • Analytical and data-driven
∎ • Ability to work in a fast-paced environment while managing multiple tasks
Responsibilities & Context:
∎ We are hiring a Head of CRM for a reputed FMCG/Retail company.
∎ Role: The role of the CRM Lead is to oversee all CRM functions, building the business’s overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business.
∎ Responsibilities:
∎ • Identify the customer lifecycle and purchase behavior.
∎ • Implement strategies for increasing customer engagement through different loyalty, the partnership program
∎ • Customer slab identifies and retargets by using previous purchase history.
∎ • To identify segment-specific needs of the customers from the database.
∎ • Implement strategies for increasing customer engagement through different loyalty, the partnership program
∎ • Implement segment-specific point-based programs and campaigns
∎ • Coordinate with the relevant team to ensure regular ATL/BTL communication to drive customers’ awareness of the loyalty program.
∎ • Analyze the performance of loyalty partnership programs, and campaigns and share the findings with management as required.
∎ • Preparer report & track progress on churn customer call, customer reactivation, purchase frequency, basket size and their contribution.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Performance bonus, Provident fund, Weekly 2 holidays, Gratuity
∎ Salary Review: Yearly
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
Employment Status: Full Time
Job Location: Dhaka
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Ikigai HR Services Limited
∎ House: 67/A, Moshtaque Mansion, Apt. A5, Road: 4 Block: C, Banani, Dhaka 1213
∎ Ikigai, an HR services provider inspired and built on the original Japanese concept referring to “a reason for being”.
In this unprecedented time, the evolution and strategic missions of HR are more important than ever. To evolve with the shifts of HR, Ikigai is here to support organizations of all types and sizes unleash their potential.
Ikigai believes in providing comprehensive services that simply encompasses the philosophy of enriching lives through resource development with the integration of cutting-edge technology. Our services are designed to be tailor-made for each organization to provide the best data-driven result.
Address::
∎ House: 67/A, Moshtaque Mansion, Apt. A5, Road: 4 Block: C, Banani, Dhaka 1213
∎ Ikigai, an HR services provider inspired and built on the original Japanese concept referring to “a reason for being”.In this unprecedented time, the evolution and strategic missions of HR are more important than ever. To evolve with the shifts of HR, Ikigai is here to support organizations of all types and sizes unleash their potential.Ikigai believes in providing comprehensive services that simply encompasses the philosophy of enriching lives through resource development with the integration of cutting-edge technology. Our services are designed to be tailor-made for each organization to provide the best data-driven result.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Sep 2024
Category: Customer Support/Call Centre
