Job Description
Title: Guest Service Executive (Call Centre)
Company Name: Munshi HR Solutions Ltd.
Vacancy: 60
Age: 22 to 30 years
Location: Anywhere in Bangladesh
Salary: Tk. 23000 - 24000 (Monthly)
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Banks, Investment/Merchant Banking
∎ Freshers are also encouraged to apply.
Published: 14 Jan 2025
Education:
∎ Bachelor/Honors
∎ Bachelor’s degree with minimum CGPA 3.00 out of 4.00
∎ SSC & HSC minimum GPA must be 3.00 out of 5.00
∎ Bachelor’s degree with minimum CGPA 3.00 out of 4.00
∎ SSC & HSC minimum GPA must be 3.00 out of 5.00
Requirements:
Additional Requirements:
∎ Age 22 to 30 years
∎ Excellent language proficiency in English & Bangla.
∎ Basic Computer skills in Microsoft Office (Word /Excel/ PowerPoint/ Outlook).
∎ Good communication Skill.
∎ Team Player.
Responsibilities & Context:
∎ Day & Night Shift Roster duty.
∎ Answer calls professionally & Respond to customer inquiries.
∎ Handle and resolve customer complaints and Follow up customer calls where necessary.
∎ Provide customers with product and service information using available resources.
∎ Process orders, forms and applications.
∎ Identify and escalate priority issues and Route calls to appropriate resource.
∎ Providing better quality service to the customer over phone call and online services.
∎ Ensure smooth business operation and maintaining compliance.
∎ Reporting & maintain proper MIS.
∎ Day & Night Shift Roster duty.
∎ Answer calls professionally & Respond to customer inquiries.
∎ Handle and resolve customer complaints and Follow up customer calls where necessary.
∎ Provide customers with product and service information using available resources.
∎ Process orders, forms and applications.
∎ Identify and escalate priority issues and Route calls to appropriate resource.
∎ Providing better quality service to the customer over phone call and online services.
∎ Ensure smooth business operation and maintaining compliance.
∎ Reporting & maintain proper MIS.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Festival Bonus: 2
∎ As per Bank rules & regulations
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ Munshi HR Solutions Ltd.
∎ 413, Nayanagar, Dhali Bari Kacha Bazar, Coca Cola Road, Vatara, Gulshan -2, Dhaka -1212
∎ 413 Nayanagar, Dhali Bari Kacha Bazar,
Coca Cola Road, Vatara, Gulshan, Dhaka-1212.
Address::
∎ 413, Nayanagar, Dhali Bari Kacha Bazar, Coca Cola Road, Vatara, Gulshan -2, Dhaka -1212
∎ 413 Nayanagar, Dhali Bari Kacha Bazar, Coca Cola Road, Vatara, Gulshan, Dhaka-1212.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 13 Feb 2025
Category: Customer Support/Call Centre
