GM / SR.GM - Customer Service Division (Rupayan City Uttara)

Job Description

Title: GM / SR.GM - Customer Service Division (Rupayan City Uttara)

Company Name: Rupayan Group

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Masters / MBA from any reputed University.

Experience Requirements:
∎ At least 12 year(s)
∎ The applicants should have experience in the following area(s): Credit Recovery, Customer Relationship Management (CRM), Customer Service Management, facility management
∎ The applicants should have experience in the following business area(s): Developer, Real Estate

Job Responsibilities:
∎ Responsibilities for this position may include but not limited to:
∎ To be responsible for overall supervision and operations of Customer Service (Pre & Post Handover), Credit Realization, Facility Management, Registration and Loan Department.
∎ Directing and overseeing all aspects of the company's customer service policies, objectives and initiatives.
∎ Develops and establishes procedures and policies governing customer correspondence and the handling of customer complaints.
∎ Should have the problem solving ability & able to handle the entire Customer Management Division and its Operations effectively and efficiently.
∎ To have enough knowledge about before & after sales service support of Real Estate Industry.
∎ Formulate and initiate action plan to achieve collection target as set by the management from time to time.
∎ To be responsible for credit and cash collection against sales.
∎ Responsible for weekly/ monthly/ yearly collection / forecast and report to the Management.
∎ Should have enough knowledge regarding property (Flat, Land, Commercial Space etc.) registration and loan procedures.
∎ Responsible to liaison with private / govt. offices and also financial institution for loan, registration and other activities.

Additional Requirements:
∎ Age at most 48 years
∎ Only males are allowed to apply
∎ Should have strong leadership capability and team building efficiency.
∎ At least 12 years experience of which 3 years in similar Position in Premium Real Estate Company.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Most competitive, attractive and top most in the industry for the most deserving candidate.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 16 Feb 2022

Company Information:
∎ 17 Jan 2022
∎ Rupayan Group
∎ Address : Rupayan Centre, (Level 3, 4, 5, 6, 7, 9, 13, 14, 17, 18, & 21), 72 Mohkhali C/A, Dhaka-1212.
∎ Web : www.rupayangroup.com
∎ Business : Founded in 1988, RUPAYAN Group currently ranks as one of the leading emergent multi-dimensional national conglomerates in Bangladesh comprising 29 SBUs, employing around 1100 people. We engage ourselves in Billboard Design, Drawing & Advertising, Real Estate & Construction, Land Development, Trading, Design & Interior Services, Furniture, Fabrics, Bank, Telecom (IGW, IIG, ICX), Welfare Trust, Port & Logistics Services, Freight forwarding (Sea), Dredging, CNG & Fuel Station, Hotel & Resorts, Education, Rental Services & Consultancy, Retail Chain Store, LPG, TV Channel, and other diversified business. Our aim is to create a centre of excellence by recruiting and facilitating the competent people available. In search of excellence we seek application from the right people to be a part of Rupayan family.

Category: General Management/Admin

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Source: bdjobs.com

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