General Manager, Call Center - Labaid Limited (Diagnostics)

Job Description

Title: General Manager, Call Center - Labaid Limited (Diagnostics)

Company Name: Labaid Hospital

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ BBA/Masters/MBA from a reputed University/Institute;

Experience Requirements:
∎ 12 to 15 year(s)

Job Responsibilities:
∎ Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
∎ Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
∎ Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
∎ Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
∎ Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
∎ Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Additional Requirements:
∎ Age at most 45 years
∎ Minimum 12 to 15 years of experience and performed to Senior-level in relevant sector and healthcare industry will given preference.
∎ Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence.

Salary:
∎ Attractive salary & benefits as per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 20 Sep 2021

Company Information:
∎ 11 Sep 2021
∎ Labaid Hospital

Category: Customer Support/Call Centre

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