Job Description
Title: General Manager, Aftersales
Company Name: Anwar Group of Industries (Automobiles Division)
Vacancy: 01
Age: at least 55 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 25 years
Published: 27 Feb 2024
Education:
∎ Bachelor in Engineering (BEngg) in Automobile
Requirements:
Additional Requirements:
∎ Age at least 55 years
∎ Graduation in Automotive Engineering & Technology from foreign university. Preferably from Europe or North America
∎ MBA in International Marketing and any other specialized course in Automotive Engineering will be added advantage
∎ Proficiency in international marketing strategies, especially within the automotive industry
∎ Graduation in Automotive Engineering & Technology from foreign university. Preferably from Europe or North America
∎ MBA in International Marketing and any other specialized course in Automotive Engineering will be added advantage
∎ Proficiency in international marketing strategies, especially within the automotive industry
Responsibilities & Context:
∎ Aftersales team competently and manages the Service Excellence process of the entire Aftersales department at the Co.’s dealership.
∎ Oversee DOC (Daily Operations Control, remedy customer complaints promptly, and ensure customer satisfaction metrics are met.
∎ By motivating those in the department and ensuring their continuous development, ensures that the throughput and service revenue targets agreed on with the management of the dealership are achieved.
∎ In line with the strategy of management, action takes to exploit the aftersales market potential.
∎ Ensuring that every customer receives an excellent service experience and is instrumental in the fact that customers are enthusiastic about Company Culture of the dealership.
∎ Recruit, hire, and train service managers, office managers, and sales/finance department managers to meet profit levels.
∎ Assist with the creation of affordable advertising campaigns and programs to increase sale and brand visibility for the car dealership.
∎ Implement growth strategies that align with automotive group objectives by carefully assessing profit and loss while maintaining vehicle inventory that meets the needs of the local market.
∎ Review monthly, quarterly, and annual financial statements for accuracy and completion before sharing with upper dealership management.
∎ Aftersales team competently and manages the Service Excellence process of the entire Aftersales department at the Co.’s dealership.
∎ Oversee DOC (Daily Operations Control, remedy customer complaints promptly, and ensure customer satisfaction metrics are met.
∎ By motivating those in the department and ensuring their continuous development, ensures that the throughput and service revenue targets agreed on with the management of the dealership are achieved.
∎ In line with the strategy of management, action takes to exploit the aftersales market potential.
∎ Ensuring that every customer receives an excellent service experience and is instrumental in the fact that customers are enthusiastic about Company Culture of the dealership.
∎ Recruit, hire, and train service managers, office managers, and sales/finance department managers to meet profit levels.
∎ Assist with the creation of affordable advertising campaigns and programs to increase sale and brand visibility for the car dealership.
∎ Implement growth strategies that align with automotive group objectives by carefully assessing profit and loss while maintaining vehicle inventory that meets the needs of the local market.
∎ Review monthly, quarterly, and annual financial statements for accuracy and completion before sharing with upper dealership management.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Company Information:
∎ Anwar Group of Industries (Automobiles Division)
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 12 Mar 2024
Category: Engineer/Architect
