Front Office Executive
Job Description
Title: Front Office Executive
Company Name: Rose View Hotel
Vacancy: 02
Job Location: Sylhet (Sylhet Sadar)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Training/Trade Course: Customer Service,Office Application,Communication skill
∎ Skills Required: Front Office
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Hotel Management, hotel reservation, Receptionist/ Front Desk
Job Context:
∎ We are looking for a Front Desk Executive to serve as our guests` first point of contact and manage all aspects of their accommodation.
∎ Front Desk Executive responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we`d like to meet you.
∎ Applicants must have Excellent Communication skills in both Bangla and English.
∎ Ultimately, you will help create a pleasant and memorable stay for our guests.
Job Responsibilities:
∎ Perform all check-in and check-out tasks
∎ Manage online and phone reservations
∎ Inform customers about payment methods and verify their credit card data
∎ Register guests collecting necessary information (like contact details and exact dates of their stay)
∎ Welcome guests upon their arrival and assign rooms
∎ Provide information about our hotel, available rooms, rates and amenities
∎ Respond to clients' complaints in a timely and professional manner
∎ Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
∎ Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
∎ Upsell additional facilities and services, when appropriate
∎ Maintain updated records of bookings and payments
Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply
∎ Administrative/ Executive,Basic Computer skills.,Customer Relation Management,Excellent communication skills MS Word Excel PowerPoint,Good English communication skills (verbal and Written),Office assisting,People Management
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Mar 2022
Company Information:
∎ 8 Mar 2022
∎ Rose View Hotel
∎ Address : Sahjalal Uposohor, Sylhet-3100 (+880821721835)
∎ Web : www.roseviewhotel.com
∎ Business : Pioneer of prestige service.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 20th Mar 2022
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