Front Desk Officer

Job Description

Title: Front Desk Officer

Company Name: Bashundhara Eye Hospital & Research Institute

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduation / BBA is preferable with good academic track record.

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ To check, receive and sign for floats, keys and other paperwork as required for operating a point of payment.
∎ To at all time be an "Ambassador' for the Hospital by performing the public relation functions to the best of his abilities.
∎ Always greet the patient, inform the patient of the amount due, process the transaction in the correct manner.
∎ Prepare invoices for registration, consultation & investigations.
∎ Collect the dues in cash or by credit card and guide the patients to get the service.
∎ Always greed customer after completing formalities.
∎ Provide information to the patients regarding tariff of BEHRI.
∎ Declare all money collected from the patients & deposits the money to the authorize person.
∎ To be accountable for the safekeeping of the cash float.
∎ To keep the point of payment neat and clean.
∎ To operate and maintain all equipment in the correct manner and report any malfunction.
∎ Maintain daily appointment & incoming call register.
∎ Maintain online appointments.
∎ Maintain confirmation and cancellation of the appointments.
∎ Maintain re-schedule of the appointments.
∎ Updating the reserve slot register.
∎ Maintain call back & request registers.
∎ To operate the above task accurately and efficiently and in a friendly, polite and helpful manner.
∎ To perform any other reasonable task that may be assigned to them by the supervisor.

Additional Requirements:
∎ Age at most 30 years
∎ Minimum Graduate with at least 1 year proven experience in Hospital, Call Center, Customer Relationship Management (CRM)
∎ Ability to multitask
∎ Computer experience, with fast, accurate typing skills
∎ Strong organization abilities and attention to detail
∎ Outstanding customer service skills
∎ Ability to remain calm and professional, even in emergency situations

Salary: Negotiable

Compensation & Other Benefits:
∎ As Per Company Policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 29 Apr 2022

Company Information:
∎ 31 Mar 2022
∎ Bashundhara Eye Hospital & Research Institute
∎ Business : Bashundhara Eye Hospital and Research Institute (BEHRI) has been established with a view to achieve excellence in eye care and training & research in the related field. BEHRI works with a vision to eliminate the avoidable blindness among the people of the country. The main objective of BEHRI is to provide low cost eye care services to the people especially to ensure consessional or free treatment (in appropriate cases) among the poor people of the country.

Category: Secretary/Receptionist