Job Description

Title: Front Desk Executive

Company Name: Hotel Graver Inn International

Vacancy: Not specific

Job Location: Patuakhali

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Hotel Management in .Educational qualification may be relaxed for experienced candidate.
∎ Degree in hotel management is a plus

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Service

Job Responsibilities:
∎ Perform all check-in and check-out tasks
∎ Manage online and phone reservations
∎ Inform customers about payment methods and verify their credit card data
∎ Register guests collecting necessary information (like contact details and exact dates of their stay)
∎ Welcome guests upon their arrival and assign rooms
∎ Provide information about our hotel, available rooms, rates and amenities
∎ Respond to clients' complaints in a timely and professional manner
∎ Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
∎ Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
∎ Upsell additional facilities and services, when appropriate
∎ Maintain updated records of bookings and payments
∎ Efficiently handling all the front desk related activities of a chain hotel.
∎ Local marketing to ensure income/ revenue

Additional Requirements:
∎ Age 18 to 35 years
∎ Only males are allowed to apply
∎ Work experience as a Hotel Front Desk Agent, Receptionist or similar role
∎ Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
∎ Understanding of how travel planning websites operate, like Booking and TripAdvisor
∎ Customer service attitude
∎ Excellent communication and organizational skills

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Food & Accommodation free

Application Deadline: July 27, 2019

Company Information:
∎ Hotel Graver Inn International
∎ Address : Head Office: Al-Amin Center, 25/A Dilkhusha C/A, Motijheel, Dhaka - 1000
∎ Web : http://hotelgraverinn.com/

Category: Secretary/Receptionist

Source: bdjobs.com

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