Executive/Sr. Executive - Customer service

Job Description

Title: Executive/Sr. Executive - Customer service

Company Name: THP Properties Ltd.

Vacancy: --

Age: 25 to 35 years

Location: Dhaka

Minimum Salary: Tk. 25000 (Monthly)

Experience:
∎ 4 to 6 years
∎ The applicants should have experience in the following business area(s):Consulting Firms, Architecture Firm, Real Estate, Developer

Published: 28 May 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 25 to 35 years
∎ Bachelor in any discipline
∎ Minimum of 4 years of experience in a customer service role, out of total length of experience preferably at least 02years in the real estate industry.
∎ Demonstrable communication and interpersonal skills.
∎ Ability to effectively handle multiple tasks and time management in a fast-paced environment.
∎ Proficiency in using CRM software and MS Office suite.

Responsibilities & Context:
∎ Job Context : We are looking for a qualified Executive - Customer Service, who will offer excellent customer service and after-sales support. You will follow the service quality policies and procedures and oversee the customer service. You will be responsible for provide a standardized level of service to all customers.
∎ Job Responsibilities:
∎ Provide efficient and courteous customer service to clients on all aspects of our real estate services.
∎ Attend incoming calls, respond to client inquiries, and maintain client relationships.
∎ Assist in scheduling Project visit for the purpose of customer need based tasks with collaboration of company architects and engineers.
∎ Resolving customer complaints brought to your attention.
∎ Conducting quality assurance surveys with customers and providing feedback to the staff.
∎ Possessing excellent product knowledge to enhance customer support.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, T/A, Tour allowance
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka

Company Information:
∎ THP Properties Ltd.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 27 Jun 2024

Category: Customer Support/Call Centre