Job Description
Title: Executive - Telephone Operator
Company Name: Karnaphuli Group
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ HSC, Bachelor degree in any discipline
Experience Requirements:
∎ 2 to 3 year(s)
Job Responsibilities:
∎ Answer incoming calls promptly and professionally, using a courteous and friendly tone.
∎ Transfer calls to the requested extensions or departments accurately and efficiently.
∎ Handle a high volume of calls while maintaining a high level of customer service.
∎ Assist callers by providing information about the organization, its departments, and employees.
∎ Offer directions, general information, and guidance to callers as required.
∎ Provide polite and helpful responses to caller inquiries, striving to enhance the overall caller experience.
∎ Facilitate communication between employees by connecting calls to the appropriate individuals or departments.
∎ Relay messages accurately and promptly to ensure timely communication within the organization.
∎ Follow established protocols for handling emergency calls, such as fire alarms, medical incidents, or security breaches.
∎ Quickly and accurately route emergency calls to designated personnel or authorities.
∎ Maintain accurate records of calls, including the caller's name, extension, purpose of the call, and actions taken.
∎ Generate reports on call statistics, including call volume, call durations, and frequently requested extensions.
∎ Handle and resolve minor issues and concerns related to phone lines, connections, and call quality.
∎ Escalate technical issues or complex problems to the appropriate technical support teams.
∎ Follow established telephone etiquette and customer service standards at all times.
∎ Maintain a professional and friendly demeanor while interacting with callers and colleagues.
∎ Collaborate with receptionists, administrative staff, and other relevant personnel to ensure smooth call routing and effective communication.
Additional Requirements:
∎ Age 22 to 25 years
∎ Both males and females are allowed to apply
∎ Prior experience as a telephone operator or in a customer service role is advantageous.
∎ Excellent verbal communication skills and a clear, pleasant speaking voice.
∎ Proficiency in using telephone systems, including transferring calls and placing callers on hold.
∎ Strong customer service orientation and the ability to remain calm and composed under pressure.
∎ Basic computer skills like MS Office for data entry and generating reports.
∎ Familiarity with the organization's structure, departments, and key personnel.
∎ Problem-solving skills to address minor technical issues and escalate larger problems.
∎ Professional and courteous attitude with a commitment to providing exceptional service.
∎ Ability to multitask and manage a high volume of calls effectively.
Salary: Negotiable
Compensation & Other Benefits:
∎ Provident fund, Insurance
∎ As Per Company Policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Sep 2023
Company Information:
∎ 31 Aug 2023
∎ Karnaphuli Group
∎ Address : 26/1, HR Bhaban, Kakrail, Dhaka-1000
∎ Business : Established in 1954 and named after a river on whose banks the port city of Chittagong stands, Karnaphuli has with the ebb and flow of the past 65 years evolved and grown into a business house of diversified subsidiaries and activities.
Its growth has been characterized by a single minded and dedicated pursuit of excellence and a professional urge to be the market leader in everything it is involved and engaged in.
Helping to realize the above are independently managed companies manned by a pool of enterprising and progressive managers and executives, backed by strong finances, substantial resources and all the expertise, experience and knowledge you would expect from a business house that has been in existence for the almost six decades.
Not surprisingly perhaps, Karnaphuli holds the unique distinction of being the first company in Bangladesh to achieve ISO 9002 Certification.
Category: Customer Support/Call Centre
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