Executive Tech Supports (For US Client)
Job Description
Title: Executive Tech Supports (For US Client)
Company Name: Firstserve Global Limited
Vacancy: 03
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ A Level, Bachelor of Business Administration (BBA)
∎ Any discipline with high level of proficiency in English (Willing to overlook qualifications if he/she has superb communication skills in English).
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Accounting Data Entry, Administration, Call Centre Supervision/ Management
∎ The applicants should have experience in the following business area(s):
Call Center, BPO/ Data Entry Firm
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Attracts potential customers by answering product and service questions; suggesting information about other products and services.
∎ Maintain up to date database
∎ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
∎ Work with different third party Bot Engine.
∎ Upload Content in social Media (Like, LinkedIn, You tube, facebook), and manage live videos streaming.
∎ Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action.
∎ Set up and optimize company pages within each platform to increase the visibility of company's social content.
∎ Keeping records of customer interactions, transactions, comments and complaints.
∎ set up new users' accounts and profiles and deal with password issues
∎ Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
Additional Requirements:
∎ Knowledge of CRM softwares like Infusionsoft, Amazon SES or others
Salary:
∎ Negotiable
∎ Based on qualification and experience (above current market)
Compensation & Other Benefits:
∎ Yearly Bonus and Incentives
Application Deadline: September 20, 2019
Company Information:
∎ Firstserve Global Limited
∎ Address : Flat-A3 (1st Floor), 86, Monipuripara, Farmgate, Dhaka 1215
∎ Web : www.firstserveglobal.com
∎ Business : Firstserve Global Limited is one of the Bangladesh`s fastest growing accountancy and business process outsourcing firm that delivers a variety of services to the businesses and to accountancy firms which are powered by country`s most talented professionals, who specializes in core Accountancy to Medium, Small and large size Businesses based both in UK ,USA and Overseas.
The dedicated team of Accountants, Bookkeeper and Tax Consultants are always prepared to provide businesses the best support possible in light of vast experience throughout their journey. We believe even routine accounting and bookkeeping functions deserve special treatment. We seek to enhance the business performance to our clients. We are a true outsourcing firm providing not only accounting, Payroll and Bookkeeping solutions to the business but also providing back office day to day business support to enhance productivity.
Firstserve believes in fastest service to the best possible level with the access to the latest technologies which is supported and mentored by one of the best Chartered Certified Accountants and Tax Adviser in the United Kingdom, who take care of their clients as their own business and provide a very friendly yet a serious service to a client base of more than 300 registered businesses around the globe.
Category: Customer Support/Call Centre
Deadline Expired on 20th Sep 2019
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