Job Description
Title: Executive/ Sr. Executive, Customer Relationship Department
Company Name: Oriental Group
Vacancy: --
Age: at least 20 years
Location: Dhaka (Dhanmondi)
Salary: Negotiable
Experience:
∎ At least 2 years
∎ Freshers are also encouraged to apply.
Published: 2 Jan 2024
Education:
Requirements:
Additional Requirements:
∎ Age at least 20 years
∎ Excellent communication skills with strong sense of responsibilities.
∎ Self-motivated and able to work under pressure in a fast-paced working environment.
∎ Be responsible, loyal, proactive and result oriented.
∎ Ability to handle customer's queries and ready to outdoor client visit.
∎ The applicants should have experience in the following area(s):Computer skill, Effective communication skills, Microsoft Office Applications.
∎ People who have working experience in customer relationship department will be given preference during the selection process.
∎ Ability to talk over phone for long time with customers.
Responsibilities & Context:
∎ Oriental group commenced modestly in 1982 in Real Estate business and with prudent entrepreneurship. At present, the group has several number of concerns owned private limited companies and entrepreneurs with a substantial turnover.
∎ We are looking for hiring some experienced or fresher Executive/ Sr. Executive for our Customer Relationship Department. In this position, the candidate will be involved in developing good relationship with our existing and potential customers by collaborating with sales team, factories and management to achieve company`s long term goals.
∎ Possessing excellent customer service knowledge to enhance customer support and resolving customer queries and complaints quickly and efficiently.
∎ Collect information on customers demanding products/ Stock out products and also communicate with factory to restock products quickly.
∎ Monitor schedule from MIS to the factory.
∎ Inform sales representatives and customers in advance about when a product will be ready.
∎ Notify everyone involved if a product isn't ready according to the schedule, at least two days in advance.
∎ Inform sales representatives/dealers/customers directly about the amount owed by a customer and how much payment is required in advance.
∎ Monitor the delivery schedule for products outside Dhaka and inform sales representatives/dealers/customers about which orders' products will be delivered.
∎ Quickly address any issues identified in delivered products.
∎ Call clients after product delivery to ensure they have received the product correctly.
∎ Maintain after sales service.
∎ Communication with all customers regarding other items related to interior design.
∎ Maintain product availability report by coordinating with factories and provide proper information to sales team to increase sales.
∎ Monitor customer's Complain/Problems/ Return/ Exchange issues and provide reports to management as per demand.
∎ Perform any other tasks assigned by the authority as and when required.
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Employment Status: Full Time
Job Location: Dhaka (Dhanmondi)
Read Before Apply: Candidates can also apply through sending mail to [email protected] with appropriate subject line.
Candidates are suggested to write "Executive/ Sr. Executive, Customer Relationship Department" in the subject line.
Non-smokers are highly encouraged to apply.
Company Information:
∎ Oriental Group
∎ House # 15, Road # 4, Dhanmondi, Dhaka-1205.
∎ Oriental group commenced modestly in 1982 in Real Estate business and with prudent entrepreneurship. At present, the group has several number of concerns owned private limited companies and entrepreneurs with a substantial turnover. Oriental has extensively focused on Infrastructure Development and Power Generation businesses through major investment undertakings and significantly contributed to the country`s national economy`s stability through the right business to business strategy. Oriental has assumed the leadership role with its operations in the Infrastructure Development, Real Estate & Construction, Power, Textiles & Garments, Media & Communications sectors. Oriental is the market leader in Real Estate sector over.
And,
Eco woods Limited is a new sister concern which is a green concept of manufacturing renowned Doors, Board, Timber Tube.It is free from termite,long lusting,waterproof etc.It`s an unique product of manufacturing product in Bangladesh as well as first time launch in South Asia region.
Address::
∎ House # 15, Road # 4, Dhanmondi, Dhaka-1205.
∎ Oriental group commenced modestly in 1982 in Real Estate business and with prudent entrepreneurship. At present, the group has several number of concerns owned private limited companies and entrepreneurs with a substantial turnover. Oriental has extensively focused on Infrastructure Development and Power Generation businesses through major investment undertakings and significantly contributed to the country`s national economy`s stability through the right business to business strategy. Oriental has assumed the leadership role with its operations in the Infrastructure Development, Real Estate & Construction, Power, Textiles & Garments, Media & Communications sectors. Oriental is the market leader in Real Estate sector over.And,Eco woods Limited is a new sister concern which is a green concept of manufacturing renowned Doors, Board, Timber Tube.It is free from termite,long lusting,waterproof etc.It`s an unique product of manufacturing product in Bangladesh as well as first time launch in South Asia region.
Application Deadline: 31 Jan 2024
Category: Customer Support/Call Centre
