Executive/ Sr. Executive, Customer Care

Job Description

Title: Executive/ Sr. Executive, Customer Care

Company Name: Nadia Furniture Limited

Vacancy: 2

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Master's degree in any discipline from any recognized university.

Experience Requirements:
∎ 1 to 4 year(s)
∎ The applicants should have experience in the following area(s): Call Center Management, Customer Relationship Management (CRM), Customer Service, Customer Support through Phone, Face to Face Customer Support
∎ The applicants should have experience in the following business area(s): Furniture, Furniture Manufacturer

Job Responsibilities:
∎ Communicating updates of fault recovery with customers
∎ Sales and marketing with the customer over the phone, send product list to the customer and check and return emails.
∎ Relationship development with the existing customer.
∎ Provide customers support & Solve queries.
∎ Providing help and advice to the customer for using the organization's products or services.
∎ Communicating courteously with customers by telephone, email, letter and face to face.
∎ Keeping accurate records of discussions or correspondence with customers.
∎ Receive/Transfer call distribute.
∎ Use CRM software properly.
∎ Call candidates to participate in the interview session.

Additional Requirements:
∎ Age 24 to 32 years
∎ Both males and females are allowed to apply
∎ Ability to face new technology challenges.
∎ Able to work in adverse situations.
∎ Must be fluent in speaking, writing in English.
∎ Must be very good at email writing and communication over the telephone.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Performance-based career path.
∎ Others - As per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Jul 2022

Company Information:
∎ 15 Jun 2022
∎ Nadia Furniture Limited
∎ Address : Corporate Office, 62 East Hazipara, DIT Road, Dhaka-1219.
∎ Web : www.nadiafurniture.com

Category: Customer Support/Call Centre

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