Executive/ Senior Executive, Customer Service

Job Description

Title: Executive/ Senior Executive, Customer Service

Company Name: Ajker Patrika a concern of US-Bangla Group

Vacancy: Not specific

Job Location: Dhaka (Banasree)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Advertisement, Customer Service
∎ The applicants should have experience in the following business area(s): Newspaper/Magazine, Online Newspaper/ News Portal

Job Responsibilities:
∎ Answer to institution and individual clients' queries over phone or over the counter about advertisement rate, space and other relevant issues
∎ Perform key functions like booking advertisement in software, receiving and checking advertisement matter, preparing and sending bills, receiving collections, etc.
∎ Communicate regularly with local Correspondent to collect new advertisement
∎ Identify customers and stakeholders' needs, clarify information, resolve complaints and provide solutions
∎ Ensure internal and external client satisfaction through excellent service
∎ Conform to daily, weekly and monthly reporting requirements

Additional Requirements:
∎ Age at least 23 years
∎ Having relevant working experience in media or customer service-related functions is essential.
∎ 4 years' experience for Senior Executive and 2 years' experience for Executive position is required.
∎ Excellent Bengali speaking ability with typing skills in Bangla and English.
∎ Must be a good listener with caring, supportive and problem-solving approach.
∎ Ability to influence customers to secure sales.
∎ Proficient in using email, MS Excel and MS Word.

Salary: Negotiable

Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 19 Jul 2023

Company Information:
∎ 13 Jul 2023
∎ Ajker Patrika a concern of US-Bangla Group
∎ Business : Group of Companies (Airlines, Real Estate, Education, Medical, Leather Products, Electronics, Fashion, Courier/Air Express, Food Products, Media)

Category: Customer Support/Call Centre

: Worked experience at Dhaka based top ranked newspaper will get preference.