Executive - Query Management
Job Description
Title: Executive - Query Management
Company Name: RensSoft Solutions Limited
Vacancy: Not specific
Job Location: Dhaka (Dhanmondi)
Employment Status: Full-time
Educational Requirements:
∎ Minimum Bachelor's degree in any discipline (Marketing major will get preference).
Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Manage queries to bring in more interaction and prepare engagement reports to track ROI.
∎ Ensure query management quality, manage appointments/number collection daily and provide daily reports.
∎ Query management of doctor koi, digital RX and individual doctor pages.
∎ Make instant calls to convert into appointments.
∎ Effective communication through call center number.
∎ Maintain and build a strong customer relationship with existing customers.
Additional Requirements:
∎ Minimum 1 year experience in Community Management, preferably in a Software Company or Firm will get preference.
∎ Prior knowledge and experience in timely query management and push for conversion.
∎ Excellent interpersonal and communication skills (both Bangla & English).
∎ Able to understand customer queries and answer accordingly.
∎ Ability to work independently and under pressure.
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus, Mobile bill, Tour allowance
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ Salary will be revised at the time of confirmation.
∎ Yearly increment is done based on performance.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 22 Oct 2022
Company Information:
∎ 22 Sep 2022
∎ RensSoft Solutions Limited
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 22nd Oct 2022
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