Executive, Operations

Job Description

Title: Executive, Operations

Company Name: MY Outsourcing Ltd.

Vacancy: 2

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Graduate in any discipline from a renowned University.
∎ Renowned private university graduates are preferable.
∎ Skills Required: Call Centre Supervision Management, MICROSOFT OFFICE, Telecommunication Service

Experience Requirements:
∎ 5 to 7 year(s)
∎ The applicants should have experience in the following area(s): Call Centre Supervision/ Management, Call centre training, Customer Support through Phone, Management Information System, QC (Quality Control) of Customer Service

Job Responsibilities:
∎ Handle the overall operational activities and call center projects of the organization. Analyse and prepare plans for operational executions and complete the projects successfully with maximum possible result.
∎ To plan and execute of operational activities
∎ Handle all the operational activities and daily basis requirements
∎ Reporting analysis for improvement
∎ Fulfill targets successfully
∎ Handle and solve daily operational crisis
∎ Sense of responsibility and Achieve the targets
∎ Analytic skill and working ability for team development
∎ Quality assure of the team regarding their daily task and call
∎ Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
∎ Good command in Microsoft office and CRM software specially excel for daily reporting
∎ Developed competencies required for service oriented and result focus
∎ Intention to complete targets and given responsibilities and provide extra time if needed.

Additional Requirements:
∎ Age 28 to 35 years
∎ Only males are allowed to apply
∎ Must have experience in the same area or position in work for at least 3 years
∎ Experience in telecommunication and bank call center is preferable
∎ Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year minimum is a must
∎ Good grab in excel is mandatory
∎ Excellent communication skill and demonstrate good listening skills
∎ Self motivated and willing to work for longer period and any time in the day
∎ Confident to take challenge and fulfill kpi
∎ Flexibility to work till late and over night shifting minimum 3 days a week
∎ Must have good communication skill in bangla and english with proper accent
∎ Good computer skill is required with good typing skill
∎ Good reading and writing skill in both bangla and english
∎ Applicants have to be smart, energetic and good communication skill
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a team.

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Two festival bonus.
∎ Others as per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 6 Nov 2021

Company Information:
∎ 7 Oct 2021
∎ MY Outsourcing Ltd.
∎ Address : House-37, Flat-A4, Road-27, Block-A, Banani, Dhaka
∎ Web : www.myolbd.com
∎ Business : Contact Center and BPO Outsourcing

Category: Customer Support/Call Centre

: Please submit your updated CV with attached photo.