Executive/ Officer - Customer Service
Job Description
Title: Executive/ Officer - Customer Service
Company Name: Property Connect Limited
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Administration (MBA)
∎ Master's Degree from a reputed University (Degree from Public Universities preferred) in Business or Commerce or Social Science
∎ At least two first division/ class with no third division / class in any of the public exams [i.e. SSC, HSC, Undergraduate levels]
∎ University of Dhaka,North South University,BRAC University,Independent University, Bangladesh,National University students will get preference
Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Counseling, Face-to-Face Customer Support, Guest Relations/ Services, Online (web/ e-mail) Support
∎ The applicants should have experience in the following business area(s):
Banks, Developer, Direct Selling/Marketing Service Company, Multinational Companies, Public Relation Companies, Real Estate
Job Context:
∎ Customer Service or Client Relations activities
∎ Also entails Front Desk related activities
Job Responsibilities:
∎ Meet and greet existing, new and potential customers (both individual and corporate) in the office in an efficient and professional manner.
∎ Provide excellent customer service and ensure timely and precise information to the customer, ensuring customer satisfaction.
∎ Handle all types of customer queries.
∎ Build a strong relationship with the customers.
∎ Facilitate and coordinate the closing processes relating to buy, sale and documentation of property units with the customers, on behalf of the Company.
∎ Follow up inbound customer enquiries to convert business leads to appointments.
∎ Outbound calls to customers or leads.
∎ Closely interact with customers to determine and serve their property needs.
∎ Maintain strict confidentiality about customer information, as required.
∎ Any other task as and when assigned by the Company from time to time.
∎ Coordinate with other internal functions to ensure timely and efficient deliveries of customers' service needs.
Additional Requirements:
∎ Age 23 to 28 years
∎ Both males and females are allowed to apply
∎ 2-3 years of experience in the domain of customer service or client relations in an established organization will be given preference.
∎ Both male and female candidates are eligible to apply.
∎ Sound knowledge of Microsoft Office applications (especially MS Excel, MS Word and MS Outlook).
∎ Good command over both oral and written English & Bangla languages.
∎ Excellent interpersonal skills, meeting & greeting skills.
∎ Able to work independently with a strong work ethic.
∎ Professional and dependable working attitude.
∎ Ability and willingness to do multi-tasking, prioritize and take initiative to meet goals.
∎ Ability and willingness to work in a team and collaborate with other team members.
∎ Willing to do networking and meeting new people.
∎ Good listening and analytical skills.
∎ Willingness to work for extended hours under pressure and meet deadlines.
Salary:
∎ Negotiable
∎ Salary commensurate with the competency and experience of candidates
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Other admissible benefits of the Company in force from time to time.
Application Deadline: 26 Feb 2021
Company Information:
∎ 8 Feb 2021
∎ Property Connect Limited
∎ Address : Suite # A4, Navana Sagor; House # 12, Road # 04, Sector # 01, Uttara, Dhaka
∎ Web : www.propertyconnectbd.com
∎ Business : Property Connect Ltd. is a professional Realtor or Real Estate Agent or Property Services Company, engaged in providing all types and ranges of property-related services and solutions to both individual, institutional and corporate customers --in a professional, reliable, transparent and committed manner.
Our services include end-to-end inter-mediation to facilitate buy and sale of new or used property units, full range of property management, property-related legal and quasi-legal vetting and documentation, property counseling, property valuation services etc.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 26th Feb 2021
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