Job Description
Title: Executive- MIS & WFM
Company Name: Digicon Technologies Ltd.
Vacancy: Not specific
Job Location: Dhaka (Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ Graduate in any discipline from any reputed University
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Database management
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Call Center
Job Responsibilities:
∎ Manage and prepare Periodic/ adHoc reports for internal & external stakeholders
∎ Calculate required manpower, prepare shift design and roster
∎ Data cleaning, reconciliations and backup
∎ Reporting and Analysis, Trend and Forecasting from historical data
∎ Performance-stack reporting
∎ Process KPI/SLA reports
∎ Developing & maintain different type of reporting dashboard as per requirement e.g. attendance, absenteeism, operational, quality
∎ Able to handle large dataset and generate reports from millions of data
∎ Prepare business presentation as and when required.
∎ Perform any other task assigned by the management time to time.
Additional Requirements:
∎ Age at most 32 years
∎ Minimum 1-2 years of experience in MIS/WFM in BPO/Similar Industry is preferred.
∎ Experiences may relax upon proven of domain knowledge and expertise level of handling reporting and analysis capabilities.
∎ Must have knowledge on Call Center KPIs, WFM terminology and calculation (Erlang C, Occupancy, Utilization, Productivity, Service Level, ACR etc)
∎ Must have sound knowledge in Advance MS Excel. (Lookup, Pivot-Table, Function, Formula, Dashboard, Chart/Graph etc)
∎ Basic knowledge in SQL, MS Access, Power Query, Power Pivot will be given preference.
∎ Must be flexible to work in Roster basis and willing to work extended hour upon requirements.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per the Company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Jul 2023
Company Information:
∎ 6 Jul 2023
∎ Digicon Technologies Ltd.
∎ Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
∎ Web : http://www.digicontechnologies.com/
Category: Customer Support/Call Centre
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