Executive - Front Desk cum Customer Service
Job Description
Title: Executive - Front Desk cum Customer Service
Company Name: Skybzr.com Ltd
Vacancy: 4
Job Location: Dhaka (Paltan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Hons/Pass/Bachelors in any discipline from any reputed College/Institute/University. Educational Qualification Requirement may be relaxed for the related industry experienced candidates.
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service
Job Responsibilities:
∎ Answer incoming calls and respond to customer's emails
∎ Provide product and service information to customers
∎ Follow up customer calls where necessary
∎ Management and resolve customer complaints
∎ Overall management of the Front Desk Office
∎ Ensure the Front Desk area is properly maintained with a view to the image of the company.
∎ Welcome all Clients, visitors and guests into the front office in a professional manner and maintain records related to Front Desk Operation
∎ To be responsible for receiving letters, messages, documents, and dispatch them to concerned authority by keeping records.
∎ Ensure all other systems are in place and well- functioning, e.g., Management of Intercom, PABX, Internet, etc.
∎ Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, visitor register, etc.)
∎ Maintain systemic filling of all documents.
∎ Ensure overall cleanliness of the office
∎ Assist other Departments.
∎ Receive and sort sample & accessories deliveries
∎ Answer all incoming calls and redirect them or keep messages.
∎ Any other job assigned by the management.
Additional Requirements:
∎ Candidates having experience in Call Center, Customer Service and Front Desk Management will get priority.
∎ Smart and good language skill
∎ Effective ability to communicate in English orally or in written form effectively with Management & Customer
∎ Problem-solving aptitude.
∎ Ability to work under pressure.
∎ At least 1 year experience in a relevant field.
Salary:
∎ Negotiable
∎ Competitive salary and other admissible benefits will be given as per HR policy.
Compensation & Other Benefits:
∎ Festival Bonus: 2
Application Deadline: 23 Feb 2021
Company Information:
∎ 25 Jan 2021
∎ Skybzr.com Ltd
∎ Address : Baitul Abed Tower, 53, Purana Paltan(11th floor), Paltan, Dhaka.
∎ Web : www.skybzr.com
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 23rd Feb 2021
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