Executive -- Female (Akash -- DTH)

Job Description

Title: Executive -- Female (Akash -- DTH)

Company Name: Electra International

Vacancy: 01

Job Location: Dhaka (Badda)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 2 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Answer incoming calls and respond to customer’s emails.
∎ Management and resolve customer complaints.
∎ Sell products and place customer orders in the computer system.
∎ Identify and escalate issues to supervisors.
∎ Provide product and service information to customers.
∎ Research required information using available resources.
∎ Research, identify, and resolve customer complaints using applicable software.
∎ Process orders, forms, and application.
∎ Route calls to appropriate resources.
∎ Document all call information according to standard operating procedures.
∎ Recognize, document, and alert the management team of trends in customer calls.
∎ Follow up customer calls where necessary.
∎ Upsell products and services.
∎ Complete call logs and reports.
∎ Other duties as assigned

Additional Requirements:
∎ Age 21 to 24 years
∎ Only females are allowed to apply
∎ Excellent Communication skill to interact with customers and demonstrate good listening skills.
∎ Good reading and writing skill in both Bangla and English.
∎ Applicants have to be Smart, energetic and good communication skill.
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a teams.

Salary:
∎ Tk. 13000 - 15000 (Monthly)
∎ As Per Company Policy.

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Nov 2021

Company Information:
∎ 10 Nov 2021
∎ Electra International
∎ Address : Tropical Mollah Tower ( 6th Floor), 15/1-15/4, Progati Sarani, Middle Badda, Dhaka-1212
∎ Web : http://www.electrabd.com/
∎ Business : Electra International, we are a leading consumer electronic (CE) business company for 30 years.it has other sister organizations like: 1. Federal Securities & Investment Ltd. 2. Electra International Ltd. 3. M/S Electra International 4. M/S. Kashmir Chemical Company 5. M/S. Sazawa Brothers 6. M/S. Electra Mobile 7. M/S. Electra Furniture 8. M/S. Jalshiry Dairy Firm & Fisheries.

Category: Customer Support/Call Centre

: WHO ARE BEING TENDENCY TO SKIP THE JOB VERY QUICKLY SO, PLEASE NEED NOT APPLY THIS SEEKING JOB. Please do not apply if you don't meet the minimum requirements need to apply. Only females are allowed to apply.

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