Executive - Customer Support
Job Description
Title: Executive - Customer Support
Company Name: Next Online Ltd.
Vacancy: 10
Location: Dhaka
Salary: Negotiable
Published: 13 Aug 2024
Responsibilities & Context:
∎ Attending customers' complaints and queries through phone calls, emails, or others Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
∎ Providing remote and onsite technical supports to the clients inside or outside Dhaka.
∎ Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault Diagnosing and troubleshooting hardware, software, and network faults.
∎ Performing installations and deployments of various solutions and services at client end.
∎ Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system. Provide Client & In-house technical Support.
∎ 24x7 shifting duty
∎ Attending customers' complaints and queries through phone calls, emails, or others Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
∎ Providing remote and onsite technical supports to the clients inside or outside Dhaka.
∎ Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault Diagnosing and troubleshooting hardware, software, and network faults.
∎ Performing installations and deployments of various solutions and services at client end.
∎ Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system. Provide Client & In-house technical Support.
∎ 24x7 shifting duty
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Next Online Ltd.
∎ Plot 9, Gulshan 2, 6th Floor, Jhorul Tower.
∎ ISP & IPTSP Operator in Bangladesh
Address::
∎ Plot 9, Gulshan 2, 6th Floor, Jhorul Tower.
∎ ISP & IPTSP Operator in Bangladesh
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 12 Sep 2024
Category: Customer Support/Call Centre
