Executive - Customer Support

Job Description

Title: Executive - Customer Support

Company Name: Herok Trade International

Vacancy: 15

Job Location: Dhaka (Mirpur Section 11), Gazipur (Tongi)

Employment Status: Full-time

Educational Requirements:
∎ HSC
∎ Skills Required: Customer Support through Phone, Internet browsing & online work ability., online page Moderator

Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Customer Care, Ecommerce, Sales & Marketing, telesales
∎ The applicants should have experience in the following business area(s): Call Center, E-commerce
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Ensure existing customers satisfaction and searching new customers over the phone calls and social media.
∎ Provide proper information to the customers with ensuring customer satisfaction.
∎ Identify customer needs and provide necessary solutions.
∎ Handling inbound and outbound calls in a timely manner.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Ensure Service Delivery through follow up process & updating documentations.
∎ Report time to time to the supervisor for complicated issues.
∎ Achieve the daily target.
∎ Keep records of all conversations in our database in a comprehensible way
∎ Prepare various report on daily/weekly/monthly basis.
∎ Perform any other assignment given by the supervisor.

Additional Requirements:
∎ Age 18 to 30 years
∎ Both males and females are allowed to apply
∎ Honest, energetic, dedicated and polite in manner with positive personality.
∎ Pro-active, independent and result oriented.
∎ Good pronunciation and communication skill.
∎ Should have good negotiation skills.
∎ Good vocal tone is desired
∎ Previous experience in Tele-Sales will be preferred.

Salary: Tk. 10000 - 15000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 6 Oct 2023

Company Information:
∎ 7 Sep 2023
∎ Herok Trade International
∎ Address : Section#11 Block#C,Avenue#5 Line#2 House#52 1st Floor.

Category: Customer Support/Call Centre

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