Job Description
Title: Customer Care Executive - (Voice & Non Voice)
Company Name: Herok Trade International
Vacancy: 30
Age: 18 to 22 years
Location: Gazipur (Tongi)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):BPO/ Data Entry Firm, Cosmetics/Toiletries/Personal Care, Boutique/ Fashion, Call Center, E-commerce, F-commerce
∎ Freshers are also encouraged to apply.
Published: 18 Feb 2025
Education:
∎ Higher Secondary
Requirements:
Additional Requirements:
∎ Age 18 to 22 years
∎ Strong written communication skills in [languages required, e.g., English, Bengali].
∎ Proficiency with online tools, chat systems, and CRM platforms.
∎ Ability to multitask and handle multiple conversations simultaneously.
∎ Customer-focused mindset with strong problem-solving skills.
∎ High typing speed with accuracy (e.g., 40+ words per minute).
∎ Prior experience in customer service or call center.
∎ Required Skills & Qualifications:
Responsibilities & Context:
∎ Provide support to customers through chat, email, and social media platforms.
∎ Address customer queries efficiently and resolve issues with empathy.
∎ Document and report customer feedback to improve services.
∎ Collaborate with the team to meet quality standards and performance targets.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Profit share, Over time allowance
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Part Time
Job Location: Gazipur (Tongi)
Company Information:
∎ Herok Trade International
∎ Section#11 Block#C,Avenue#5 Line#2 House#52
1st Floor.
Address::
∎ Section#11 Block#C,Avenue#5 Line#2 House#52
1st Floor.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Mar 2025
Category: Customer Support/Call Centre
