Executive - Customer Support / Call Center

Job Description

Title: Executive - Customer Support / Call Center

Company Name: Halal Food Service Bd

Vacancy: 20

Job Location: Dhaka (Mirpur 10)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's degree or HSC. (Minimum)

Experience Requirements:
∎ At most 1 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Customer Interaction and Answering Inquiries.
∎ Problem Solving.
∎ Develop and implement customer service policies and procedures.
∎ Monitor and assess team performance, providing feedback and coaching as necessary.
∎ Quality Assurance and Upselling or Cross-Selling.
∎ Product Knowledge and adherence to scripts.
∎ • Collaborate with other departments to optimize customer support processes.
∎ Maintain accurate records of customer interactions and transactions.
∎ Ensure adherence to company standards and guidelines.
∎ Contribute to the development of training programs for new hires.
∎ Team Collaboration and Continued Learning.
∎ Meeting Attendance and Punctuality

Additional Requirements:
∎ Age 20 to 28 years
∎ Both males and females are allowed to apply
∎ Proven experience role within a call center or customer support environment.
∎ Excellent communication and interpersonal skills.
∎ Strong problem-solving abilities.
∎ Familiarity with call center software and customer management systems.
∎ Ability to work well under pressure and meet performance targets.
∎ Demonstrated commitment to delivering exceptional customer service.
∎ Leadership qualities including team building and motivation.

Salary:
∎ Tk. 9000 - 12000 (Monthly)
∎ Over Time Facilities Competitive salary and performance-based incentives. Comprehensive healthcare and wellness programs.

Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ As Per Company Policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 12 Oct 2023

Company Information:
∎ 12 Sep 2023
∎ Halal Food Service Bd

Category: Customer Support/Call Centre

: