Title: Executive - Customer Service
Company Name: Charming Trim Packaging (BD) Ltd.
Vacancy: 02
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Service
Experience Requirements:
∎ 2 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service
∎ The applicants should have experience in the following business area(s):
Garments Accessories
Job Responsibilities:
∎ Check order receive status daily basis.
∎ Issue PI, Sending PI within flexible time to customer as per PO.
∎ Ensure that customer information is maintained accurately in the customer database.
∎ Follow up for payment receive from customer end & afterwards proceed for bulk production.
∎ Provide product information, pricing, lead-time and availability information for all kind of products over mail & phone.
∎ Follow up with production team for making goods ready on time.
∎ Follow up the product sample of customer & ensure it to sales team.
∎ Performs all tasks in accordance with quality procedures to achieve customer satisfaction and smooth work flow.
∎ Supports marketing and sales initiatives.
∎ Liaising with internal customers and ensuring commercial objectives are meet.
∎ Follow up with Supply Chain department for smooth material issue.
∎ Build and maintain strong internal relationships with customers.
∎ Maintains records and reports in an organized manner.
∎ Follow CS Manager's decision as well as company's rules & regulation
Additional Requirements:
∎ Age 23 to 30 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Medical allowance, Provident fund, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: July 3, 2019
Company Information:
∎ Charming Trim & Packaging (BD) Ltd.
∎ Address : SFB#6, Ground Floor 1st Wing & 1st Floor both wing, DEPZ Extention Area, Savar, Dhaka. Tel: +88 (02) 7789385
∎ Web : www.charmingtrim.com , www.charmingprinting.com
Category: Customer Support/Call Centre