Executive, Customer Service (Call Center)

Job Description

Title: Executive, Customer Service (Call Center)

Company Name: vivo Bangladesh (Head Office)

Vacancy: 3

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Relationship Management (CRM)

Experience Requirements:
∎ At most 1 year(s)
∎ Freshers are also encouraged to apply.

Job Context:
∎ This job is suitable for those candidates who are good in English communication and expert in Microsoft Excel for daily reporting.
∎ Freshers are highly encouraged to apply.

Job Responsibilities:
∎ Identify customers' needs, clarify information and provide solutions and/or alternatives.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers in an informative manner, in keeping with the brand's voice and tone
∎ Respond to customer inquiries on our Facebook and social media platforms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way
∎ Manage large amounts of inbound and outbound calls in a timely manner.
∎ Prepare & submit a daily reports on incoming and outgoing call
∎ Deliver extraordinary customer care by responding to questions concerning customer concerns
∎ Consult with Customers while they share their handset problems through vivo Feedback APP and provide a proper solution
∎ Survey on selected handset models and provide the report as per requirement from factory
∎ Suggesting to customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system
∎ Submit Customer feedback report to the factory (Head Quarter) through an online questionnaire

Additional Requirements:
∎ Age 22 to 28 years
∎ Both males and females are allowed to apply
∎ Excellent Communication skill to interact with customers and demonstrate good listening skills.
∎ Excellent Communication skill with customers in appropriate accent.
∎ Analytic skill and working ability with team.
∎ Good command in Microsoft office specially excel for daily reporting.
∎ Developed competencies required for service oriented and result focus.
∎ Flexibility to work shifting and roaster duty.
∎ Excellent verbal communication skills both in ENGLISH and Bengali.

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 8 Dec 2022

Company Information:
∎ 8 Nov 2022
∎ vivo Bangladesh (Head Office)
∎ Address : 9th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.
∎ Web : www.vivo.com/bd
∎ Business : Trading, import of Mobile Phones & Spare Parts.

Category: Customer Support/Call Centre