Executive, Customer Relationship Management
Job Description
Title: Executive, Customer Relationship Management
Company Name: Netizen IT Limited
Vacancy: 07
Job Location: Dhaka (Mohakhali)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Training/Trade Course: Basic Microsoft Office
∎ Skills Required: Computer skill,Customer Service,Tele Marketing,Telecommunication Products & Services,Telecommunication Service
Job Responsibilities:
∎ Responsible for Inbound & Outbound calls to provide Customer support, ensure that field workers are implementing our software Service.
∎ Carrying out outbound calls for different surveys and reviews.
∎ Daily follow up to our customers regarding bill collection and bill issue.
∎ Need to provide excellent customer service and give precise information to the customer and ensure Customer satisfaction.
∎ Aim to preserve customers and renew contracts.
∎ Update related portal with Customer details & call Summary.
∎ To provide product information to the customers.
∎ Listening and understanding of customer's complaint and have to provide suitable solutions to the customers.
∎ To follow up after sales service related email and replying the email from customers
∎ Report to team leader and Being able to play as a part of the team.
Additional Requirements:
∎ Age 18 to 25 years
∎ Only females are allowed to apply
∎ Excellent Communication skill with customers
∎ Analytical skill and working ability for team development
∎ Should be keen to learn, well-disciplined and well mannered.
∎ Participants must have the ability to pronounce well both in Bengali and English.
∎ Participants must have the ability to handle basic computer operations smoothly (MS word, Excel, Google sheets, Internet browsing, Emailing etc.
Salary: Negotiable
Compensation & Other Benefits:
∎ Profit share, Weekly 2 holidays, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ Fixed office hours (9am to 5pm)
∎ Good & Secured work environment for female.
∎ Great learning Opportunity
∎ Annual Picnic
Application Deadline: July 26, 2019
Company Information:
∎ Netizen IT Limited
∎ Address : House-172/B, Road-23, Mohakhali DOHS, Dhaka-1206.
∎ Web : www.netizenbd.com
∎ Business : Leading software provider in digital education in Bangladesh. We are providing institute management software for school, college, madrasah & NCTB book`s digital content for primary students. Name of our products: Eduman, Bijoy, Admisia, Dynamic Web Solution, Bijoy Point, Yes Sir Solution, Netiworld etc. We provide our service in district, upazilla & union level. We`ve so many happy clients & users around the county.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 26th Jul 2019
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