Executive - Customer Relationship Management

Job Description

Title: Executive - Customer Relationship Management

Company Name: A Reputed Garments & Textile Group

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s): Customer Relationship Management (CRM), Customer Support through Phone, Digital Marketing (Social Media Marketing), Microsoft word and excel
∎ The applicants should have experience in the following business area(s): E-commerce, Call Center, Garments, Boutique/ Fashion

Job Responsibilities:
∎ Building and maintaining profitable relationships with key customers.
∎ Enter new customer's information into the system.
∎ Identify and escalate priority issues.
∎ Resolving customer complaints quickly and efficiently.
∎ Keeping customers updated on the latest products in order to increase sales.
∎ Meeting with managers in the organization to plan strategically.
∎ Expanding the customer base by upselling and cross-selling.
∎ Understanding key customer individual needs and addressing these.
∎ Knowing your competition and strategizing accordingly.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Report time to time to the team leader for complicated issues
∎ Monthly/weekly analytical report to the management

Additional Requirements:
∎ Age at most 30 years
∎ Both males and females are allowed to apply
∎ Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters
∎ Excellent communication and presentation skills
∎ Ability to multi-task, prioritize, and manage time effectively

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 20 Jan 2022

Company Information:
∎ 21 Dec 2021
∎ A Reputed Garments & Textile Group
∎ Address : Corporate Office: SAM Tower (Level 3-5) House# 04, Road# 22, Gulshan- 1, Dhaka-1212
∎ Web : www.urmigroup.net
∎ Business : Ready made Garments having Composite Textile Mills

Category: Customer Support/Call Centre

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