Executive - Customer Relationship (Concord Architect & Interior Decor Ltd.)

Job Description

Title: Executive - Customer Relationship (Concord Architect & Interior Decor Ltd.)

Company Name: Concord Group

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ BBA/MBA from any reputed university with good academic record.
∎ Skills Required: Excellent presentation and communication skills, Negotiation Skills, Sales & Marketing, Well Skilled in MS office (MS Word

Experience Requirements:
∎ 2 to 6 year(s)
∎ The applicants should have experience in the following area(s): Customer Relationship Management (CRM), Customer Service, Customer Support through Phone, Face to Face Customer Support
∎ The applicants should have experience in the following business area(s): Developer, Interior Design, Real Estate

Job Context:
∎ The company is looking for a self-driven, enthusiastic & morally strong sales personnel for its Customer Relationship operations.
∎ The appropriate candidate should have the ability of building a strong relationship with the prospective clients via telephone, email and other social media platforms to increase sales potentials and increase brand awareness.

Job Responsibilities:
∎ Random phone calling & answering frequently asked questions (FAQ) about Interior Design
∎ Resolve client’s complaints quickly and efficiently discussing with the concern department
∎ Keep customers updated on the latest offers in order to increase sales and customer awareness through telephone call, SMS, e-mail and other communication tools
∎ Understand key customers individual needs and addressing those efficiently
∎ Coordinate with the team leaders to plan strategically to increase sales & marketing initiatives
∎ Working under pressure and meet the deadline set by the team leaders
∎ Provide weekly & monthly report to his/her superior regarding ongoing marketing activities

Additional Requirements:
∎ Age 25 to 35 years
∎ Only females are allowed to apply
∎ Practical knowledge on customer service & the procedure,
∎ MS Excel knowledge,
∎ Leadership Competencies,
∎ Focus on business result,
∎ Communicates effectively,
∎ Promotes team work,
∎ Anticipates and resolve issues

Salary: Tk. 18000 - 20000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Insurance, Gratuity, T/A
∎ Festival Bonus: 2
∎ CL, SL, Earn Leave, Transport and other benefits as per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 26 Mar 2022

Company Information:
∎ 15 Mar 2022
∎ Concord Group
∎ Address : 43, North C/A, Gulshan-2, Dhaka-1212. Bangladesh.
∎ Web : www.concordgroupbd.com

Category: Customer Support/Call Centre

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