Executive (Customer Care Service)
Job Description
Title: Executive (Customer Care Service)
Company Name: Toticell Health & Research
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Arts (BA) in Any subject
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following business area(s):
Call Center, Healthcare/Lifestyle product, Hospital
∎ Freshers are also encouraged to apply.
Job Context:
∎ TotiCell is a newly established world class regenerative healthcare center in Bangladesh committed to offer the best practice of advanced Regenerative Medicine (RM) aiming to improve the quality of life through Stem Cell & Gene Therapy. We apply cells & cell-based products for regenerative therapy at its best conditions at our Cell Culture Laboratory & Day-care Clinic which is equipped with cGMP laboratory, Quality Control and ultra-low temperature Cryo-banking Facility to facilitate demanding medical care in patients with terminal illnesses. For more information, please visit our website at www.toticell.com
∎ Presently, we are looking for a dynamic, self-driven, energetic candidates for the position of "Executive-Customer Care Service" to fill the vacant position immediately.
Job Responsibilities:
∎ Handle customers inquiries in a positive & professional manner.
∎ Maintain proper documentation for call history and maintain complete and accurate records.
∎ Contact the client to resolve routine matters related to treatment.
∎ Keep up-to-date knowledge on product & services and share the same to the clients on query.
∎ Provide concise information on Product & Services, Treatment & Clinical testing portfolios etc.
∎ Maintain liaison with laboratory personnel, quality control, clinical specialists and operations.
∎ Maintain good liaison with all of our external stakeholders like; patients, suppliers & customers.
∎ Maintain client service records and take steps to resolve problems.
∎ Perform other duties as required to meet the customer's requirements.
∎ Other duties as and when assigned by the Management time to time.
Additional Requirements:
∎ Age at least 22 years
∎ Both males and females are allowed to apply
∎ Should be smart & well-groomed & beautiful appearance.
∎ Should have highly developed sense of integrity and commitment to customer satisfaction.
∎ Demonstrate passion for excellence with respect to treating and caring for customers.
∎ Ability to communicate clearly and professionally, both verbally and in writing.
∎ Must be able to handle complaints and unpleasant customers.
∎ Should have a pleasant, patient and friendly attitude.
Salary:
∎ Negotiable
∎ Attractive salary package shall be offered to the deserving candidates
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Other benefits as per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 28 Feb 2023
Company Information:
∎ 31 Jan 2023
∎ Toticell Health & Research
∎ Address : Sima Blossom (7th floor) , Road Number # 16(new) 27(old), House Number # 3 (new) 390 (old), Dhanmondi, Dhaka.
∎ Web : www.toticell.com
Category: Customer Support/Call Centre
: TotiCell Health & Research, Sima Blossom (7th floor), House # 3 (new), 390 (old), Road # 16 (new) # 27 (old), Dhanmondi, Dhaka-1209
Source: bdjobs.com
Deadline Expired on 28th Feb 2023
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