Job Description
Title: Executive -Customer Care
Company Name: NOVA IVF FERTILITY
Vacancy: 1
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Job Responsibilities:
∎ To remain well-groomed as per company policy.
∎ ? Handling telephonic inquiries of the patients and keeping a record of the same.
∎ ? Booking new and follow-up appointments of the patients online and directly in
∎ SIVIS.
∎ ? Calling patients, who missed their first and follow-up appointments for the next
∎ appointment and reason for missing the same.
∎ ? Greeting and welcoming the patients/guests/consultants both voice and face-toface.
∎ ? Assisting patients to fill-up the registration form and then registering patients in
∎ SIVIS.
∎ ? Collecting payments and generating receipts for the patients.
∎ ? Preparing patients file (IVF files + Lab reports + SA report) for the next day
∎ appointments and informing same to consultants.
∎ ? Retrieving lab reports from the lab at regular interval and arranging the same in
∎ the alphabetical order.
∎ ? Following the patient flow as per standards and coordinating the same with other
∎ roles in the center.
∎ ? Scheduling appointments of the patients in a way which helps in minimizing
∎ patient waiting time in the system.
∎ ? Managing the patients waiting time in peak hours
∎ ? Managing the clinic ambience and display (Sound/Sight/Smell & Display on
∎ television, brochures, standee and notices)
∎ ? Monitoring the hygiene level of water counters and washrooms
∎ ? Encouraging patients to fill up the OPD patient feedback forms and collecting the
∎ same from the patients.
∎ ? Participates in all events/promotions/training and development programs
∎ ? Obtaining and entering new patient demographics
∎ ? Reviewing all forms for accuracy and completion according to Center policies prior to accepting
∎ ? Billing for the patients and closure of account on daily basis before leaving
∎ ? Collecting feedback forms from the patients and documenting the same. End of the
∎ month preparing and analyzing reports to manager (feedback and other reports).
∎ ? Maintaining the In & out appointment timings and end of the month preparing reports
∎ sending it to manager.
∎ ? Appointment booking and follow ups for OPD patients.
∎ ? Rescheduling of the OPD appointments?
∎ ? Daily reports sending it to all concern department
Additional Requirements:
∎ Age 21 to 30 years
∎ Only females are allowed to apply
Salary: Tk. 10000 - 20000 (Monthly)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Jun 2023
Company Information:
∎ 12 Jun 2023
∎ NOVA IVF FERTILITY
∎ Address : Sabamoon Tower (Level - 6), 152/1/H Green Road, Panthapath, Dhaka 1205, Bangladesh
Category: Customer Support/Call Centre
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