Executive (Customer Care)

Job Description

Title: Executive (Customer Care)

Company Name: Dhaka Healthcare Systems Hospital

Vacancy: Not specific

Job Location: Dhaka (Vatara)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor / Masters degree in any discipline

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Relationship Management, Customer Service
∎ The applicants should have experience in the following business area(s): Hospital

Job Responsibilities:
∎ Register new patients on the computer system. Responsible to enter all the details of the patient in HIS and register the patient.
∎ Register the OPD appointments; make admissions in the medical software.
∎ Receive visitors or patients, ascertain their needs and direct them accordingly.
∎ To do indoor admission and to make the case paper.
∎ To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
∎ Arranging stretcher, wheelchair or ambulance for the patient as and when required.
∎ Check all things in the OPD are in proper place.
∎ Guide the patient to payment counter
∎ If doctor is not coming or coming late, to inform other departments of the same.
∎ Keeps record of calls placed
∎ Maintaining various registers and files in department and those required for key quality indicators.
∎ Maintain open and professional relations with team members, promoting a strong team.

Additional Requirements:
∎ Age 20 to 35 years
∎ Only females are allowed to apply
∎ An excellent interpersonal and leadership skill
∎ Proficiency with the use of computer
∎ Excellent problem-solving and clinical decision - making skills
∎ Good time management and organizational skills
∎ Outstanding communication skills, both written and verbal in English and Bengali
∎ Excellent organizational and multi-tasking skills

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 26 Jan 2023

Company Information:
∎ 27 Dec 2022
∎ Dhaka Healthcare Systems Hospital
∎ Address : House # 07, Road - 08, (100 Feet) Madani Avenue, Vatara, Dhaka-1212
∎ Web : dhaka-health.com
∎ Business : A Modern General Hospital & Diagnostic Center

Category: Customer Support/Call Centre