Executive Customer Care, Cash, Bill & Counselling

Job Description

Title: Executive Customer Care, Cash, Bill & Counselling

Company Name: Farzana Shakil`s Makeover Salon Ltd.

Vacancy: 6

Age: 25 to 35 years

Job Location: Dhaka (Dhanmondi 27, GULSHAN 1, Mirpur Section 11, Uttara Sector 7)

Salary: Tk. 13000 - 15000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care,Call Center,Beauty Parlor/Saloon/Spa
• Freshers are also encouraged to apply.

Published: 2025-07-08

Application Deadline: 2025-07-25

Education:

• Bachelor/Honors
• Masters

Requirements:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care,Call Center,Beauty Parlor/Saloon/Spa
• Freshers are also encouraged to apply.

Skills Required: Communication in English,Counseling,Customer Care,Customer Service,Customer Support,Good communication skills,MS Word Excel PowerPoint

Additional Requirements:

• Age 25 to 35 years
• Only Female
• Freshers are also encouraged to apply.

Responsibilities & Context:

Customer Reception & Greeting:

• Warmly welcome customers upon arrival.
• Offer beverages or waiting assistance, ensuring a hospitable environment.

Appointment Management:

• Schedule, confirm, and reschedule appointments.
• Maintain appointment records using salon software or manually.

Product & Service Knowledge:

• Explain beauty services, treatments, and available packages to customers.
• Recommend suitable products (cosmetics, skincare, haircare) based on customer needs.

Client Relationship Building:

• Maintain a strong, positive relationship with regular clients.
• Ensure follow-up calls after services or for feedback.

Complaint Handling:

• Address customer concerns or complaints politely and promptly.
• Escalate serious issues to senior management when necessary.

Billing & Cash Handling:

• Prepare and process customer bills accurately.
• Handle cash, card, and mobile banking transactions responsibly.

Coordination with Beauticians & Staff:

• Communicate client requirements clearly to service providers.
• Ensure smooth service flow and minimize wait times.

Salon Cleanliness & Ambience Monitoring:

• Ensure the reception and customer lounge areas are clean, tidy, and well-maintained.
• Report maintenance needs or cleanliness issues.

Record Maintenance:

• Maintain a customer database with service history and preferences.
• Update customer feedback and service reports.

Upselling & Promotions:

• Inform customers about ongoing offers, loyalty programs, or promotional packages.
• Encourage product purchases without being pushy.

Job Other Benifits:

• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Beautician/ Salon Worker