Executive - Customer Care

Job Description

Title: Executive - Customer Care

Company Name: CAS Scale (BD) Pvt. Ltd.

Vacancy: 1

Age: 22 to 30 years

Location: Dhaka (Green Road)

Salary: Negotiable

Experience:
∎ 1 to 2 years

Published: 25 Feb 2025

Education:
∎ Bachelor/Honors
∎ Bachelor's Degree in any discipline from any reputed university

Requirements:

Additional Requirements:
∎ Age 22 to 30 years
∎ 1- 2 years’ experience in customer service or a similar role/ Fresher are also encouraged to apply.
∎ Should have good knowledge of MS Office.
∎ Strong communication skills in both Bengali and English.
∎ Strong problem-solving skills and ability to handle difficult situations with professionalism
∎ Excellent organizational skills with the ability to multitask.
∎ Ability to work in a fast-paced environment and meet deadlines

Responsibilities & Context:
∎ Manage customer inquiries via phone, email, and live chat
∎ Provide product support, troubleshooting assistance, and solutions for customer issues
∎ Process customer orders, complaints, and returns efficiently
∎ Good interpersonal, analytical, problem-solving, leadership, and organizational skills.
∎ The candidate will have to be patient and cool-tempered to deal with customers.
∎ Concept/experience in digital marketing, e-commerce etc.
∎ Maintain detailed records of customer interactions and feedback
∎ Collaborate with internal teams to resolve customer queries and issues promptly

Compensation & Other Benefits:
∎ Mobile bill
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (Green Road)

Read Before Apply:

Applying via Mail Must Mention Name of the post in the Subject Line

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account

Company Information:
∎ CAS Scale (BD) Pvt. Ltd.
∎ Arcadia, 152/2/A/1, Green Road, Dhaka-1205.
∎ CAS SCALE (BD) PVT. LTD, a FDI company of CAS CORPORATION, South Korea and a leading Multinational Company having business with 130 countries across the world.

Address::
∎ Arcadia, 152/2/A/1, Green Road, Dhaka-1205.
∎ CAS SCALE (BD) PVT. LTD, a FDI company of CAS CORPORATION, South Korea and a leading Multinational Company having business with 130 countries across the world.

Application Deadline: 8 Mar 2025

Category: Customer Support/Call Centre