Executive (Customer Care and Sales Audit Department))
Job Description
Title: Executive (Customer Care and Sales Audit Department))
Company Name: Bombay Sweets & Co. Ltd.
Vacancy: --
Age: 20 to 35 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ At most 1 year
∎ Freshers are also encouraged to apply.
Published: 24 Oct 2024
Education:
∎ Master of Business Administration (MBA) in Marketing
Requirements:
Additional Requirements:
∎ Age 20 to 35 years
∎ Having 01 (one) year experience in relevant field (FMCG) will be given preference. Freshers are also encouraged to apply.
∎ Candidate must have good command on written and spoken English.
∎ Mindset to travel frequently all-around Bangladesh·
∎ Tech savvy and process oriented·
∎ Only Male candidate is encouraged to apply.
∎ Having good command in MS Office·
∎ Highly energetic, sound in physically and mentally·
∎ The quality of team player, motivator, analytics and planning, people and process management is must.
∎ Having 01 (one) year experience in relevant field (FMCG) will be given preference. Freshers are also encouraged to apply.
∎ Candidate must have good command on written and spoken English.
∎ Mindset to travel frequently all-around Bangladesh·
∎ Tech savvy and process oriented·
∎ Only Male candidate is encouraged to apply.
∎ Having good command in MS Office·
∎ Highly energetic, sound in physically and mentally·
∎ The quality of team player, motivator, analytics and planning, people and process management is must.
Responsibilities & Context:
∎ Monitoring the field force as per management instruction and ability to work under pressure and collaborating effectively within team.
∎ Communicate with respective concerns (Sales force) & assist them for achieving Target.
∎ Coordinate with customer & Sales force mange complaints properly regarding any service.
∎ Perform audit to ensure company’s guidelines to confirm that sales processes comply with regulatory standards set by authority.
∎ Visit market on a regular basis to identify the areas of problem or opportunities and recommend the plan of action to improve the sales performance.
∎ Supervise and compare ideal procedures with the actual operations performed by the field force at real market condition.
∎ Analyze and evaluate the present market condition to interpret the business environment, objectives and strategies.
∎ Identify “If” and where processes are not working as they should, and come up with potential solution.
∎ Prepare reports, commentaries based on practical market visits and present findings and recommendations on those issues.
∎ Analyzing the snacks market (Chips, Chanachur, Frozen Items) trend regarding promotion, offer & engagement based on competitors activity at retail points.
∎ Assessing suspicious damage claim from the distribution chain and physically inspect complain to find out the real scenario.
∎ Identify the nature of market backed damage & come up with specific recommendations to minimize that product damage percentage.
∎ Supervise and prepare priority base damage count schedule and assign related officials to execute plan of action.
∎ Ability to handle field force, distributor and other external stakeholders effectively.
∎ Other duties and assignments as necessary as and when need to perform.
∎ Monitoring the field force as per management instruction and ability to work under pressure and collaborating effectively within team.
∎ Communicate with respective concerns (Sales force) & assist them for achieving Target.
∎ Coordinate with customer & Sales force mange complaints properly regarding any service.
∎ Perform audit to ensure company’s guidelines to confirm that sales processes comply with regulatory standards set by authority.
∎ Visit market on a regular basis to identify the areas of problem or opportunities and recommend the plan of action to improve the sales performance.
∎ Supervise and compare ideal procedures with the actual operations performed by the field force at real market condition.
∎ Analyze and evaluate the present market condition to interpret the business environment, objectives and strategies.
∎ Identify “If” and where processes are not working as they should, and come up with potential solution.
∎ Prepare reports, commentaries based on practical market visits and present findings and recommendations on those issues.
∎ Analyzing the snacks market (Chips, Chanachur, Frozen Items) trend regarding promotion, offer & engagement based on competitors activity at retail points.
∎ Assessing suspicious damage claim from the distribution chain and physically inspect complain to find out the real scenario.
∎ Identify the nature of market backed damage & come up with specific recommendations to minimize that product damage percentage.
∎ Supervise and prepare priority base damage count schedule and assign related officials to execute plan of action.
∎ Ability to handle field force, distributor and other external stakeholders effectively.
∎ Other duties and assignments as necessary as and when need to perform.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Company Information:
∎ Bombay Sweets & Co. Ltd.
∎ KA – 63, Kuratoli, POST. + PS. Khilkhet, Dhaka – 1229. (Near Joar Shahara, Kuril Bishwa road, Opposite of BICC)
∎ Bombay Sweets & Co., Ltd. (BSCL) is a name associated with consumers for snack food for many decades in Bangladesh and abroad. It made its modest start in the beginning of way back in 1948. Gradually it increased its popularity amongst the consumers in meeting their demands. Within 20 years time, BSCL had 28 outlets throughout the country. Initially the company served its customers from their own outlets.
In the new millennium, Bombay Sweets is a leader in the snack food industry. We continually introduce innovative products and packaging needed to satisfy ever-changing appetites and tastes.
Address::
∎ KA – 63, Kuratoli, POST. + PS. Khilkhet, Dhaka – 1229. (Near Joar Shahara, Kuril Bishwa road, Opposite of BICC)
∎ Bombay Sweets & Co., Ltd. (BSCL) is a name associated with consumers for snack food for many decades in Bangladesh and abroad. It made its modest start in the beginning of way back in 1948. Gradually it increased its popularity amongst the consumers in meeting their demands. Within 20 years time, BSCL had 28 outlets throughout the country. Initially the company served its customers from their own outlets. In the new millennium, Bombay Sweets is a leader in the snack food industry. We continually introduce innovative products and packaging needed to satisfy ever-changing appetites and tastes.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 23 Nov 2024
Category: Customer Support/Call Centre
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