Job Description
Title: Executive, Call Center
Company Name: vivo Bangladesh (Head Office)
Vacancy: 10
Age: 24 to 28 years
Location: Dhaka
Maximum Salary: Tk. 20000 (Monthly)
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication
∎ Freshers are also encouraged to apply.
Published: 8 Apr 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 24 to 28 years
Responsibilities & Context:
∎ Responsibilities & Context
∎
∎ • Respond to customers' inquiries on our Facebook, Webchat, Hotline, email, and social media platforms on a regular basis.
∎ • Note down the customer's problems/product appearances/major complaints and provide quality feedback issues through the CRM (Customer Relationship Management) system.
∎ • Identify customers' needs, clarify information, and provide solutions and/or alternatives.
∎ • Quick response to customer inquiries and requests.
∎ • Communicate with customers in an informative manner, in keeping with the brand's voice and tone. Respond to customer inquiries on our Facebook and social media platforms on a regular basis in English.
∎ • Keep records of all conversations in the database in a comprehensive way.
∎ • Manage large amounts of inbound and outbound foreign calls in a timely manner.
∎ • Prepare & submit a daily report in English on incoming and outgoing calls.
∎ • Deliver extraordinary customer care by responding to questions concerning customer concerns
∎ • Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution
∎ • Other works from Manager or Supervisor
∎ • Survey on selected handset models and provide the report as per the requirements from the factory
∎ • Suggesting solutions to customers' problems/product appearances/major complaints and providing quality feedback issues through the CRM (Customer Relationship Management) system.
∎ • Submit the Customer feedback report to the China Headquarters through an online English questionnaire.
∎
∎ Skills & Expertise
∎ Fluent in English speaking, MS Word/ Excel/ PowerPoint/ OneNote
∎
∎ Compensation & Other Benefits
∎ • Festival Bonus: 2
∎ Incentive Bonus (Based on Target)
∎
∎ Location: Dhaka (Kuril)
∎
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ vivo Bangladesh (Head Office)
∎ 9th & 10th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.
∎ Trading, import of Mobile Phones & Spare Parts.
Address::
∎ 9th & 10th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.
∎ Trading, import of Mobile Phones & Spare Parts.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 8 May 2025
Category: Customer Support/Call Centre
