Job Description
Title: Executive, Call Center
Company Name: vivo Bangladesh (Head Office)
Vacancy: 3
Job Location: Dhaka (Kuril)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Relationship Management (CRM), MICROSOFT OFFICE
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Management, Customer Support through Phone, Good communication skills
∎ Freshers are also encouraged to apply.
Job Context:
∎ This job is suitable for those candidates who are good in English communication and expert in Microsoft Excel for daily reporting.
∎ Freshers are highly encouraged to apply.
Job Responsibilities:
∎ Identify customers' needs, clarify information and provide solutions and/or alternatives.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers in an informative manner, in keeping with the brand's voice and tone
∎ Respond to customer inquiries on our Facebook and social media platforms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way
∎ Manage large amounts of inbound and outbound calls in a timely manner.
∎ Prepare & submit a daily reports on incoming and outgoing call
∎ Deliver extraordinary customer care by responding to questions concerning customer concerns
∎ Consult with Customers while they share their handset problems through vivo Feedback APP and provide a proper solution
∎ Survey on selected handset models and provide the report as per requirement from factory
∎ Suggesting to customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system
∎ Submit Customer feedback report to the factory (Head Quarter) through an online questionnaire.
Additional Requirements:
∎ Age 23 to 27 years
∎ Both males and females are allowed to apply
∎ Excellent Communication skill to interact with customers and demonstrate good listening skills.
∎ Excellent Communication skill with customers in appropriate accent.
∎ Analytic skill and working ability with team.
∎ Good command in Microsoft office specially excel for daily reporting.
∎ Developed competencies required for service oriented and result focus.
∎ Flexibility to work shifting and roaster duty.
∎ Excellent verbal communication skills both in ENGLISH and Bengali.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Dec 2023
Company Information:
∎ 10 Dec 2023
∎ vivo Bangladesh (Head Office)
∎ Address : 9th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.
∎ Business : Trading, import of Mobile Phones & Spare Parts.
Category: Customer Support/Call Centre
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