Job Description
Title: Executive, Call Center
Company Name: vivo Bangladesh (Head Office)
Vacancy: 03
Age: 26 to 28 years
Location: Dhaka (Kuril)
Salary: Tk. 18000 - 20000 (Monthly)
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication
∎ Freshers are also encouraged to apply.
Published: 11 Jan 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 26 to 28 years
Responsibilities & Context:
∎ Respond to customer by inquiry on our Facebook, Webchat, Hotline, email and social media platforms on a regular basis.
∎ Note down customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system.
∎ Identify customers' needs, clarify information and provide solutions and/or alternatives.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers in an informative manner, in keeping with the brand's voice and tone Respond to customer inquiries on our Facebook and social media platforms on a regular basis by English.
∎ Keep records of all conversations in the database in a comprehensive way.
∎ Manage large amounts of inbound and outbound foreigner calls in a timely manner.
∎ Prepare & submit a daily report in English on incoming and outgoing call.
∎ Deliver extraordinary customer care by responding to questions concerning customer concerns
∎ Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution
∎ Survey on selected handset models and provide the report as per requirement from factory
∎ Suggesting to customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system.
∎ Submit Customer feedback report to the China Head Quarter through an online English questionnaire.
∎ Respond to customer by inquiry on our Facebook, Webchat, Hotline, email and social media platforms on a regular basis.
∎ Note down customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system.
∎ Identify customers' needs, clarify information and provide solutions and/or alternatives.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers in an informative manner, in keeping with the brand's voice and tone Respond to customer inquiries on our Facebook and social media platforms on a regular basis by English.
∎ Keep records of all conversations in the database in a comprehensive way.
∎ Manage large amounts of inbound and outbound foreigner calls in a timely manner.
∎ Prepare & submit a daily report in English on incoming and outgoing call.
∎ Deliver extraordinary customer care by responding to questions concerning customer concerns
∎ Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution
∎ Survey on selected handset models and provide the report as per requirement from factory
∎ Suggesting to customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system.
∎ Submit Customer feedback report to the China Head Quarter through an online English questionnaire.
Skills & Expertise:
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Incentives Bonus (Based on Target)
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Kuril)
Company Information:
∎ vivo Bangladesh (Head Office)
∎ 9th & 10th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.
∎ Trading, import of Mobile Phones & Spare Parts.
Address::
∎ 9th & 10th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.
∎ Trading, import of Mobile Phones & Spare Parts.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 10 Feb 2025
Category: Customer Support/Call Centre
