Executive, Call Center
Job Description
Title: Executive, Call Center
Company Name: Gakk Media Limited
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Minimum Graduate.
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support, Sales/ Marketing
∎ The applicants should have experience in the following business area(s):
Call Center, IT Enabled Service, Software Company
Job Responsibilities:
∎ Provide Customer support.
∎ Easily manage, track and resolve issues.
∎ WEB and WAP based GUI (graphical user interface) from which he/she can activate and de-active service according to the customers need.
∎ Track the customer's activation-deactivation patterns.
∎ Time to time customer survey to get feedback about content quality and service standard.
∎ Provide customer support though SMS/email and over the phone.
∎ Able to communicate with each customer in a professional manner.
∎ Able to prepare daily, weekly and monthly CS report.
Additional Requirements:
∎ Age 22 to 26 years
∎ Only females are allowed to apply
∎ Job experience is preferable.
∎ Candidate having experience in relevant field & strong in english will get preference.
∎ Candidate should have sound knowledge on in using MS office, email & internet.
∎ She should stay at the company at least for 1 year.
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ 2 festival bonus.
∎ Other benefits as per company policy.
Application Deadline: November 27, 2019
Company Information:
∎ Gakk Media Limited
∎ Business : Gakk Media is a company working for new mobile ecosystem. Established in 2004, Gakk Media today is a leader in mobile entertainment, highly visible in Europe,Middle East and Asia. Providing interactive digital services & platform for mobile users in partnership with carriers worldwide.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 27th Nov 2019
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