Job Description
Title: Executive - Call Center & Customer Care
Company Name: Modhumoti-Ghari Group
Vacancy: 10
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 2 years
Published: 13 Apr 2025
Education:
∎ Bachelor/Honors, Masters
Requirements:
Additional Requirements:
∎ Educational qualification is Mercy for experience purposes.
∎ Minimum 2 years’ experience direct CALL CENTER
∎ Excellent communication skills in English and bangla
∎ Familiarity with home décor products or interest in the interior design space is a plus
∎ Good typing and basic computer skills (MS Office)
∎ Ability to multitask and work in a fast-paced environment
∎ Positive attitude and team player
∎ Educational qualification is Mercy for experience purposes.
∎ Minimum 2 years’ experience direct CALL CENTER
∎ Excellent communication skills in English and bangla
∎ Familiarity with home décor products or interest in the interior design space is a plus
∎ Good typing and basic computer skills (MS Office)
∎ Ability to multitask and work in a fast-paced environment
∎ Positive attitude and team player
Responsibilities & Context:
∎ Answer incoming calls related to order status, modifications, or post-order queries.
∎ Provide accurate information about home décor products, materials and order process related any challenge
∎ Address customer queries regarding product details (e.g., dimensions, material, color, finish) by referring to product catalogs or consulting the in-house home décor experts.
∎ Maintain detailed records of customer interactions, including call outcomes, issues resolved, and actions taken.
∎ Work closely with sales, logistics, warehousing, and quality assurance teams to ensure seamless order processing and timely delivery.
∎ Maintain a high level of professionalism and customer satisfaction
∎ Follow up on incomplete or pending orders to ensure closure
∎ Prepare daily or weekly reports summarizing call activities, pending issues, and feedback trends
∎ Location: Ali Bhaban 68/C jigatola post office road, Dhaka.
Compensation & Other Benefits:
∎ Lucrative package of Compensation:
∎ Festival Bonus: 1 month full salary for two festivals
∎ Incentive: Target and result Oriented (Monthly)
∎ Lunch: Partially Subsidized
∎ Lucrative package of Compensation:
∎ Festival Bonus: 1 month full salary for two festivals
∎ Incentive: Target and result Oriented (Monthly)
∎ Lunch: Partially Subsidized
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected]
Company Information:
∎ Modhumoti-Ghari Group
∎ 2 Shimanto Shomver, Dhanmondi, Dhaka-1209
∎ www.modhumotibd.com
Address::
∎ 2 Shimanto Shomver, Dhanmondi, Dhaka-1209
∎ www.modhumotibd.com
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 13 May 2025
Category: Customer Support/Call Centre
