Engineer/ Sr. Engineer

Job Description

Title: Engineer/ Sr. Engineer

Company Name: Excel Intelligent Solutions Ltd.

Vacancy: 04

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Diploma/ B.Sc in Electrical & Electronic Engineering/ Computer Science

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ Call distributions & ensure customer support for Photocopier according to customer wise SLA;
∎ Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance;
∎ Follow up repeat call, initiative to reduce repeat call & fix it permanently;
∎ Follow-up parts requisitions/estimations as per Photocopy machine wise service card record;
∎ Provide preventative maintenance service on Multifunction Photocopier/Printer Products;
∎ Manages a team & territory, inventory and customer relationships, along with maintaining a high level of customer satisfaction;
∎ Successful completion of training classes and effective servicing of MFP products, requests assistance when necessary to meet customer demands and for reoccurring issues;
∎ Follows proper call handling procedures while maintaining the minimum call per day average;
∎ Maintains and manages tool kit, supplies, and accurate inventory for assigned territory;
∎ Responsible for maintaining a “trunk stock” inventory;
∎ Manage the inventory of assigned parts, tools and any other assets provided;
∎ Communicate with customers the status of their current service call and address any other service concerns they may have with the product;
∎ Maintains effective relationships with customer and fellow employees;
∎ Provides sales support as required (i.e. advising sales on problems accounts, service leads;
∎ Accurately and timely completion of invoices and expense reports;
∎ Follow-up due collection on time according to customer wise payment method, Also ensure invoice wise payment.

Additional Requirements:
∎ Age at least 32 years
∎ Minimum 2-3 years’ experience in Printing/ Photocopiers Division

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Application Deadline: July 29, 2019

Company Information:
∎ Excel Intelligent Solutions Ltd.
∎ Address : House# 02, Road # 2, Dhanmondi, Dhaka1205.
∎ Web : www.excelbd.com

Category: Engineer/Architect

Read Before Apply: Interested candidates are requested to mail their CV along with cover letter to [email protected]