Duty Manager , Customer Care Services
Job Description
Title: Duty Manager , Customer Care Services
Company Name: BRB Hospitals Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline
∎ MBA
Experience Requirements:
∎ 1 to 3 year(s)
Job Context:
∎ BRB Hospitals is an international standard hospital with the facilities of 6 ‘Centers of Excellence. The ‘Center of Excellences’ are Gastro Liver Center, Mother & Child Care Center, Brain & Spine Center, Nephrology & Urology Center, Bone & Joint Center and other most modern ancillary & specialized Services supported by Internal Medicine, Cardiology, Respiratory Medicine, Hepato-Biliary-Pancreatic-Surgery, Medical Oncology, Endocrinology & Diabetology, General & Laparoscopic Surgery, Hematology/Transfusion Medicine, ENT Head & Neck Surgery, Plastic & Reconstructive Surgery, Physiotherapy & Rehabilitation, Dermatology, Physical Medicine and Lab Medicine. BRB Hospitals Ltd. has been established by BRB group in 2014 to provide exceptional and outstanding medical services support to the community.
∎ To work with BRB Hospitals family members, we are looking for a professional & qualified Duty Manager, Customer Care Services who will be expert in handling all kind of customer care service related activities of a Hospital. His responsibilities, but not be limited to be mentioned as follows:
Job Responsibilities:
∎ Communication Skill: Oral fluency in Bangla and English, Confident tone, correct and well-structured conversation and written skill.
∎ Have to be smart, good looking, energetic, self-motivated and ambitious to deal with customer.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Receive, welcome & attend the needs of customers and respond promptly to customer inquiries.
∎ Must have advanced situational judgment -ability to know what is needed to satisfy the customers.
∎ Resolves service related problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
∎ Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; assembling and forwarding information.
∎ Any other responsibilities may be assigned by the management time to time.
Additional Requirements:
∎ Age at most 35 years
∎ Both males and females are allowed to apply
∎ Candidates having working experience in Corporate Level Hospital will get preference;
∎ Strong Communication and interpersonal Skills;
∎ Computer skill and good typing skill.
Salary:
∎ Negotiable
∎ Attractive salary package may be offered to the deserving candidate.
Application Deadline: July 15, 2019
Company Information:
∎ BRB Hospitals Limited
∎ Address : 77/A, West Panthapath, East Rajabaza, Dhaka.
Category: Medical/Pharma
Read Before Apply: Interested candidates are requested to apply with updated CV, Cover Letter and Recent Passport Size Photograph along with relevant documents with EXPECTED SALARY to Director, HR & Admin, BRB Hospitals Limited, 77/A, East Rajabazar, West Panthapath, Dhaka – 1215 or Email through [email protected] on or before July 20, 2019.
