Deputy Manager - Operations (German Speaking)

Job Description

Title: Deputy Manager - Operations (German Speaking)

Company Name: VFS Bangladesh Pvt Ltd

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 4 to 8 year(s)

Job Context:
∎ We are looking for a German Speaking personnel who will work with Internal & external stakeholders and take the responsibility of the assigned area.
∎ Candidates who do not have German speaking skill, requested not to apply.

Job Responsibilities:
∎ Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves.
∎ Conduct regular Audits for all processes & implement all new process rollouts or changes.
∎ Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.
∎ Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits.
∎ Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
∎ Maintain adherence to the Service Level Agreements 's for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective.
∎ Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role.
∎ Maintain high standards of ethics, integrity and compliance with corporate procedures.
∎ Ensure that the entire process is completed within the mandated Turn Around Time.
∎ Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
∎ Ensure no penalties are incurred and monitor , track and maintain internal errors.
∎ Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
∎ Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process). Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL's), for all staff.
∎ Provide assistance to staff when needed and handle applicant/customer escalations.
∎ Liaise with various support functions to handle team related queries.
∎ Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.
∎ Manage VAC productivity and VAC security (Physical & data).
∎ Mentor the team on a regular basis, thereby ensuring a successor is created for the position - assist Manager/Unit Manager in Succession planning.
∎ Ensure judicious use of natural resources.
∎ Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Additional Requirements:
∎ Age 30 to 40 years
∎ Both males and females are allowed to apply
∎ German & English Language Skill is a must.
∎ MBA degree will add value.
∎ Behavioural Competency: Communication, Delivering Results, Diversity Sensitivity, Entrepreneurship, Leadership, Networking, Personal & Prof Dev., Quality & Service Orientation, Teamwork and Collaboration
∎ Functional Competency: Internal Audit, Project Management, Selling & Business Development, VAC Operation Management

Salary: Negotiable

Compensation & Other Benefits:
∎ Medical allowance, Weekly 2 holidays
∎ Festival Bonus: 2
∎ As per company policy.

Application Deadline: November 28, 2019

Company Information:
∎ VFS Bangladesh Pvt Ltd
∎ Address : Delta Life Tower (4th Floor), Gulshan -2, Dhaka.
∎ Web : www.vfsglobal.com
∎ Business : VFS Global is the world`s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages the administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments.

Category: General Management/Admin

Read Before Apply: For Email Application, please mention "Job Application for Deputy Manager - Operations (German Speaking)" on the Subject line.