Deputy Manager/ Manager - Operations

Job Description

Title: Deputy Manager/ Manager - Operations

Company Name: A Multinational Company

Vacancy: 04

Job Location: Dhaka, Sylhet

Employment Status: Part-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Candidates having MBA shall add value.

Experience Requirements:
∎ 8 to 16 year(s)

Job Responsibilities:
∎ Manage daily operations of the center.
∎ Ensure all process is as per policy.
∎ Maintain SLA and TAT without any frailer.
∎ Staff supervision and guidance.
∎ Ensue quality standard and fame quality audit time to time.
∎ Achieve EBIT as per company goal.
∎ To Ensure customer satisfaction.
∎ Coordinate with different department like HR, Finance, Procurement, Administration, Quality, Branding etc.

Additional Requirements:
∎ Age 32 to 45 years
∎ Must be fluent in English to communicate with foreign client.
∎ Cust be customer reoriented.
∎ Candidates experienced in BPO industry, telecommunication, airlines, customer cate, hotel shall be preferred but its not a mandatory requirement.

Salary:
∎ Tk. 60000 - 120000 (Monthly)
∎ As per company policy.

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Weekly 2 holidays, Insurance, Gratuity
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Sep 2023

Company Information:
∎ 8 Sep 2023
∎ A Multinational Company

Category: Customer Support/Call Centre

: Please do not apply if you don't have minimum qualifications.